Client Care Advisor - Rochdale

Pets at Home Limited; Milnrow; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading pet care provider in Milnrow is seeking a full-time client care assistant to ensure outstanding service for clients and their pets. You will be responsible for welcoming clients, managing payments, and assisting with appointments. The role requires strong computer skills and experience in an administrative setting. Benefits include a 20% discount on services, enhanced holidays, and opportunities for career development. Flexibility in working hours is key, with a salary of £12.21 per hour.

Benefits

20% discount at the Vet Group

Enhanced holidays, including birthday off

Access to discounts and cashbacks

In-house career development opportunities

Pension and holiday allowance

Qualifications

• Able to manage payments and book appointments through online systems.
• Experience in an office or administrative environment is beneficial.
• Capable of creating a welcoming and friendly atmosphere.

Responsibilities

• Deliver outstanding service to clients and ensure pets receive the best care.
• Build strong relationships with clients, their pets, and the practice team.
• Confidently manage daily operations while supporting the clinical team.

Skills

Excellent client care

Strong computer skills

Administrative experience

Emotional resilience

Familiarity with social media

Job description

Responsibilities

• You are the friendly and welcoming face for the client and their pets when they arrive at the practice.
• You are able to provide guidance by keeping yourself fully up-to-speed with the practice services and any additional services available.
• You are calm, attentive and always focus on the clients' needs.
• You will bring enthusiasm and drive to your role. Your passion for service is matched with your love of pets.
• You can deal with everything that is thrown at you, from comforting a client who has had some bad news about their pet or sharing in the joy of a new puppy's first visit to the vet.
• Your personality is infectious and along with your fellow colleagues, you create a welcoming and friendly atmosphere in the practice.

In short, you like to be busy, enjoy helping people and their pets and always endeavour to make a difference.

Typical Day

What your typical day will look like Your focus will be to deliver outstanding service to our clients and ensure their pets receive the very best care, acting as a vital link between our clients and the clinical team. Building strong, positive relationships with clients, their pets, and the wider practice team will be key to your success. You'll be joining a supportive team of 3 CCAs, 4 experienced RVNs, 1 VCA and 5 vets. As the first point of contact, you will provide a warm welcome alongside professional support, guidance, and reassurance. You'll confidently manage payments, book future appointments through our online system, and help keep the daily operations of the practice running smoothly. This is an admin‑heavy role, so strong computer skills and previous experience in an office or administrative environment would be highly beneficial. Your excellent client care during every visit will ensure clients leave feeling valued, supported, and confident in the care their pets receive. Familiarity with social media is a bonus, as is the emotional resilience needed to support clients through both the joyful and more challenging moments of pet ownership.

Working Hours and Schedule

This is a full time role working 30 to 38 hours per week across 3 or 4 days, including 1 in 4 Saturday shifts. We are looking for someone who can be flexible with their hours as you will be required to work early and late shifts between 8:30am to 7:30pm during the week. We value work life balance so if you have any specific requirements, please do reach out!

Benefits

In return, we offer such benefits as 20% discount at the Vet Group, Pets at Home and the Groom Room, enhanced holidays including your birthday off, access to discounts and cashbacks, in‑house career development opportunities, pension and holiday allowance. The salary for this role is 12.21 per hour.

We want our colleagues to be as diverse as our clients. Our teams are inclusive and celebrate difference so if you meet our role requirements, we'd love to hear from you.