Client Care Advisor (Part-Time)

IVC Evidensia Group; Taunton; Hybrid; GBP 12,000 - 18,000; Part time

Benefits offered by this job

Annual leave

Family-friendly policies

Healthcare plan

Learning & development

Discounted care

Job summary

Deane Vets in Taunton is seeking a friendly, organised Receptionist to join our close-knit team on a part-time basis. You’ll be the first point of contact for clients, booking appointments, handling inquiries and supporting the smooth running of the practice.

We value teamwork, a professional, compassionate manner and a proactive approach. This role offers 29 hours per week on a rota including Saturdays, with full training and opportunities for development.

Qualifications

• Experience in a customer-facing role with a strong focus on service and attention to detail.
• Ability to manage multiple tasks effectively in a busy environment.
• Excellent communication skills and a professional, welcoming manner.

Responsibilities

• Greeting clients and their pets with a warm and compassionate smile.
• Managing appointments and diary bookings, including online and emergency slots.
• Handling calls, emails, and other client communications efficiently.
• Supporting clients with registrations for health plans and answering questions.
• Taking payments, cashing up, and managing client orders and prescriptions.
• Keeping reception, waiting areas, and consulting rooms clean, welcoming, and well-stocked.
• Helping out with general admin and ongoing training.

Skills

Communication skills

Customer service

Teamwork

Organisation

Job description

Deane Vets - Taunton, Taunton, South West

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Deane Vets on a part-time permanent basis.

We’re a close-knit, caring small animal practice in Taunton. We pride ourselves on providing top-quality veterinary care in a calm, professional environment where teamwork and support are everything. Our team includes 3 receptionists, 1 Administrator, Practice Director, 5 vets, 8 registered veterinary nurses — and we all work together to provide the best care possible. We’re a busy but happy place to work.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

This is a part-time, permanent role (Average 29 hours/week, excluding lunch/breaks), On a rota Monday-Friday between 8.30am-7pm and 1 in 4 Saturdays 8.30am-1pm.

Key Responsibilities

• Greeting clients and their pets with a warm and compassionate smile
• Managing appointments and diary bookings, including online and emergency slots
• Handling calls, emails, and other client communications efficiently
• Supporting clients with registrations for health plans and answering questions
• Taking payments, cashing up, and managing client orders and prescriptions
• Keeping reception, waiting areas, and consulting rooms clean, welcoming, and well-stocked
• Helping out with general admin and ongoing training

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world‑class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

Deane Vets - Taunton