Veterinary Receptionist (Part-Time)

IVC Evidensia; Hatfield; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

6.6 weeks' annual leave

Birthday off

Healthcare benefits

Job summary

Bishops Veterinary Surgery, part of inspiring vet care, is seeking a friendly receptionist to join the team on a part-time permanent basis. You will be the first point of contact for clients, handling bookings and enquiries with a calm, professional manner.

Working 4–5 shifts per week (up to 26 hours) including occasional Saturday mornings, you will support client communications and coordinate with clinical and non-clinical colleagues to ensure a smooth client and patient journey.

Qualifications

• Friendly, organised and customer-focused
• Excellent communication skills
• Experience in a customer-facing role with focus on service and detail
• Ability to manage multiple tasks in a busy environment
• Collaborative and eager to support colleagues

Responsibilities

• Serve clients at reception and answer phones in a professional and timely manner.
• Attend to emails and perform general administrative duties including debt management

Skills

Communication skills

Customer service

Multitasking

Team player

Proactive attitude

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Bishops Vets on a part-time permanent basis.

Bishops Veterinary Surgery is looking for a receptionist to fit in with our small, friendly team. The successful candidate will be proactive, caring, a good communicator, computer literate and keen to provide exceptional customer service to our clients.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Working Pattern

We are ideally looking for someone that would like to work part-time, up to 26 hours per week, which would be spread over 4 or 5 shifts per week. Our rota also includes some weekend work (Saturday mornings).

Key Responsibilities

The role includes serving clients in reception, answering the phones, attending to emails in a professional and timely manner and other general administrative duties including debt management.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner


• Experience in a customer-facing role, with a strong focus on service and attention to detail


• The ability to manage multiple tasks effectively in a busy environment


• A collaborative approach and willingness to support colleagues


• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team


• Clear career pathways with progression opportunities within client care and practice leadership roles


• Ongoing learning and development supported by experienced colleagues and practice teams


• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off FTE


• Increasing holiday allowance based on length of service


• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay


• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria


• Learning and development opportunities via the inspiring vet care Academy


• Pension scheme


• Discounted veterinary care


• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.