Veterinary Receptionist - Maternity Cover

Vets for Pets; Bath; On-site; GBP 14,000 - 19,000; Part time

Benefits offered by this job

20% discount across Vet Group

Pension scheme

Holiday allowance

In-house career development

Discounts and cashback schemes

Job summary

Bath Vets for Pets is seeking a friendly Veterinary Receptionist to join our team on a 12-month maternity cover contract. This role is part-time, 16 hours per week, with 1 in 4 Saturdays.

You will be the first point of contact for clients and their pets, handling bookings, payments and general admin, while delivering a welcoming and professional experience. Experience in a veterinary reception is advantageous but not essential; we value someone who is organised, calm and patient, with excellent

Qualifications

• Previous veterinary reception experience is an advantage, but not essential.
• Friendly, approachable and confident in dealing with clients.
• Excellent communication and customer service skills.
• Organised and a strong team player.
• Ability to remain calm in a busy environment.

Responsibilities

• Greet clients and their pets as they arrive.
• Answer telephone calls and respond to enquiries.
• Book and manage appointments.
• Process payments and handle general admin tasks.
• Support the veterinary team with day-to-day running.
• Deliver outstanding customer service to every client.

Skills

Friendly demeanor

Communication skills

Customer service

Team player

Organised

Calm under pressure

Job description

16 hours per week | 12-month fixed-term contract

We’re looking for a friendly, caring and enthusiastic Veterinary Receptionist to join our team at Bath Vets for Pets on a 12-month maternity cover contract.

As the first point of contact for our clients and their much-loved pets, you’ll play an important role in creating a warm, welcoming and professional experience while helping the practice run smoothly.

What you’ll be doing:

• Welcoming clients and their pets to the practice
• Answering telephone calls and responding to enquiries
• Booking and managing appointments
• Processing payments and completing general administrative tasks
• Supporting the wider veterinary team with the day-to-day running of the practice
• Delivering excellent customer service to every client

This is a 12-month fixed-term maternity cover position, working 16 hours per week, including 1 in 4 Saturdays with a salary will be in line with the National Minimum Wage.

About you:

We’re looking for someone who:

• Is friendly, approachable and confident
• Has excellent communication and customer service skills
• Is organised and works well as part of a team
• Has a genuine love of animals
• Can remain calm and professional in a busy environment

Previous veterinary reception experience would be an advantage, but it’s not essential.

If you enjoy helping people and their pets, thrive in a busy environment and want to make a positive difference every day, we’d love to hear from you.

Benefits:

In return, you’ll receive a range of benefits, including:

• 20% discount across the Vet Group, Pets at Home and the Groom Room
• Access to discounts and cashback schemes
• In-house career development opportunities
• Pension scheme
• Holiday allowance

Location: BA2 3GL

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!