Client Care Advisor

Vets for Pets; Rayleigh; Presencial; GBP 12.000 - 15.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

20% discount at Vet Group

Discount and cashback schemes

In-house career development

Pension scheme

Generous holiday allowance

Descripción de la vacante

Vets for Pets Rayleigh is recruiting a Client Care Advisor to welcome clients and support our veterinary team. You will greet clients, process payments, and book appointments, serving as the friendly face of the practice so every visit feels welcoming and efficient.

This permanent, part-time role offers 20 hours per week with 1 in 4 weekends, including Saturday 9am–5pm and Sunday 10am–4pm; flexibility and a customer-first approach are valued.

Formación

• Previous experience in a veterinary setting or customer care environment is preferred.
• Friendly, approachable individual who enjoys being the welcoming face of the practice.
• Willingness to learn and keep up with practice services.
• Calm, attentive communicator who puts clients first.
• Love for animals and enthusiasm for delivering excellent service.
• Team player who helps create a welcoming environment.

Responsabilidades

• Greet clients warmly and provide guidance and support.
• Process payments and arrange future appointments with care and efficiency.
• Serve as a link between clients and the clinical team to ensure smooth communication.
• Maintain positive client experiences to encourage return visits.
• Assist with daily practice operations using online booking systems.

Conocimientos

Customer service

Interpersonal skills

Communication

Team player

Empathy

Online booking systems

Herramientas

Online booking systems

Descripción del empleo

Are you passionate about delivering outstanding customer service and thriving as part of a supportive, collaborative team?

At Rayleigh Vets for Pets, we care just as deeply about our people as we do about our patients. We’re delighted to be recruiting a Client Care Advisor to join our friendly and dedicated practice team.

What your day will look like:

• Delivering exceptional service to clients while ensuring their pets receive the highest standard of care, acting as a vital link between clients and the clinical team.
• Building strong, trusting relationships with clients, their pets, and colleagues across the practice.
• Creating positive client experiences so every visit feels welcoming, reassuring, and worth returning for.
• Greeting clients warmly, offering guidance and support, processing payments, and arranging future appointments with care and efficiency.
• Helping to ensure the smooth daily running of the practice using our online booking systems—strong computer skills are essential.

This is a permanent position working 20 hours per week. The role includes 1 in 4 weekends, with shifts on Saturday from 9am–5pm and Sunday from 10am–4pm. Weekday shifts will include a mixture of early starts from 8am and later finishes up to 7pm. Salary will be in line with National Minimum Wage.

What we’re looking for:

• Previous experience in a veterinary setting or customer care environment is preferred.
• A friendly, approachable individual who enjoys being the welcoming face of the practice.
• Someone proactive and confident, with a good understanding of practice services and a willingness to keep learning.
• A calm, attentive communicator who always puts clients first.
• Enthusiasm, motivation, and a genuine passion for delivering excellent service—plus a love for animals.
• The ability to handle a variety of situations with empathy and professionalism, from supporting clients during difficult moments to celebrating a puppy’s first visit.
• A true team player who helps create a positive, welcoming environment for both clients and colleagues.

In short, you enjoy a busy role, love helping people and their pets, and take pride in making a real difference every day.

Benefits:

• 20% discount at the Vet Group, Pets at Home, and the Groom Room
• access to discount and cashback schemes
• in-house career development opportunities
• a pension scheme
• a generous holiday allowance

Location: SS6 7JN

We take our inspiration from pets in embracing people from all walks of life, and we value, respect and celebrate difference. We encourage our people to be their best selves so that we can create a better world for Pets, our Planet, and People. Our ambition is to reflect the diversity of the communities we operate in, and we are intentional in addressing and removing barriers to create opportunities for the exceptional talent and potential in our communities. Even if your skills and experience don’t perfectly align, if you think you can make a unique contribution through your values and behaviours, we want to hear from you!