Client Care Advisor (FTC)

IVC; Wrexham; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Annual leave + birthday off

Healthcare Cash Plan

Cycle to Work

Learning & development

Discounted veterinary care

Job summary

inspiring vet care is seeking an organised, customer-focused Receptionist to join our team at Rhyd Broughton on a full-time fixed-term basis for 6 months. You will be the first point of contact for clients, managing appointments and enquiries while supporting both clinical and non-clinical colleagues to ensure a positive client and patient journey.

The role requires excellent communication, teamwork, and the ability to handle multiple tasks in a busy environment.

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Excellent communication and a professional, welcoming manner.
• Ability to manage multiple tasks effectively in a busy environment.

Responsibilities

• Be the first point of contact for clients and provide a welcoming, professional experience.
• Manage appointments and handle enquiries to support smooth practice operations.
• Support client communications and collaborate with clinical and non-clinical colleagues for a positive client and patient journey.
• Occasional travel or presence at the Blackburn branch—one day per week.

Skills

Customer service

Communication skills

Organised

Team player

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Receptionist to join our team at Rhyd Broughton on a full-time fixed-term basis for 6 months.

Our team comprises 13 Veterinary Surgeons across 2 sites, supported by a dedicated team of RVNs, SVNs, ACAs and Client Care Advisors.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey. The role also includes one day per week at our Blackburn branch.

Working Pattern

• Over a 40 hour working week your shift will be between our opening hours - Monday to Friday 7.30 a.m. to 7.30 p.m.. One in three Saturdays at 8.30 a.m. to 1.p.m, and Sundays and Bank holidays on a rota are 9-11 a.m.

You Might Be a Great Fit If...

You are a friendly, organised and customer-focused individual who enjoys working as part of a team. You’ll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

IVC Evidensia is a leading global veterinary group dedicated to improving animal health and owner satisfaction through exceptional care and dedicated expertise.

Veterinary Services Professional Services