Client Care Advisor (FTC)

IVC Evidensia; Blackburn; Hybrid; GBP 15,000 - 25,000; Full time

Benefits offered by this job

Annual leave 6.6 weeks+

Healthcare & Wellbeing schemes

Pension scheme

Discounted veterinary care

Job summary

inspiring vet care is seeking a Client Care Advisor for Myerscough Vets on a full-time fixed-term basis for 12 months, with one day per week at our Blackburn branch. You will welcome clients, manage appointments and support communications, working with clinical and non-clinical teams to ensure a positive client and patient journey.

We value friendly, organised individuals with excellent communication and a collaborative mindset, offering career development and wellbeing benefits.

Qualifications

• Experience in a customer-facing role with a focus on service and attention to detail.
• Excellent communication skills and a professional, welcoming manner.

Responsibilities

• Manage appointments and handle enquiries.
• Support client communications and coordinate with clinical and non-clinical colleagues.
• Ensure a positive client and patient journey across the practice.

Skills

Customer-facing

Communication

Organised

Teamwork

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we’re trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are seeking an organised, personable Client Care Advisor to join our team at Myerscough Vets on a full-time fixed-term basis for 12 months. The role also includes one day per week at our Blackburn branch.

Our team comprises 17 Veterinary Surgeons across 10 sites, supported by a dedicated team of RVNs, SVNs, ACAs and Client Care Advisors. With a strong emphasis on continuous learning and development, several of our team members hold certificates in a range of specialties, including ECC and dentistry.

We pride ourselves on our ability to manage complex cases in-house, ranging from critical care to orthopaedics and laparoscopy. As a member of our team, you will have the opportunity to collaborate closely with experienced certificate holders, helping to deliver the highest level of care to our patients.

How You’ll Make a Difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional and compassionate experience at every interaction.

You’ll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications and working closely with clinical and non‑clinical colleagues to ensure a positive client and patient journey.

Working Pattern

• Monday: 8:30am-5:30pm
• Tuesday: Day off
• Wednesday: 8:30am-6:30pm (Blackburn branch)
• Thursday: 8:00am-7:00pm
• Friday: 9:00am-6:00pm
• 1 in 5 Saturdays, 8:0am-1:00pm

You Might Be a Great Fit If...

We’re Looking For a Friendly, Organised And Customer-focused Individual Who Enjoys Working As Part Of a Team. You’ll Bring

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environmentA collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How We’ll Support You

At inspiring vet care, we’re committed to supporting your development and wellbeing from the very start of your career. When you join us, you’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave plus your birthday off
• Increasing holiday allowance based on length of service
• Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental and surrogacy pay
• Employee wellbeing initiatives including Healthcare Cash Plan and Cycle to Work salary sacrifice schemes, subject to eligibility criteria
• Learning and development opportunities via the inspiring vet care Academy
• Pension scheme
• Discounted veterinary care
• Voluntary benefits including Green Cars salary sacrifice scheme and access to discounts and cashback with hundreds of participating retailers

We’re committed to supporting our people through career development opportunities, wellbeing initiatives and access to world-class learning resources.

Whether you’re just starting out or looking to take the next step in your career, inspiring vet care offers the support, opportunity and community to help you grow.

£0 - £0 a year

Up to £24,870.29 per annum

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.