Client Care Advisor FTC

Inspiring Vet Care; Alfreton CP; On-site; GBP 22,000 - 27,000; Part time

Benefits offered by this job

Annual leave 6.6 weeks

Birthday leave

Longer leave with tenure

Family-friendly policies

Healthcare plan

Cycle to Work

Learning Academy

Pension

Staff pet discounts

Voluntary benefits

Retail discounts

Job summary

Inspiring Vet Care in Alfreton is seeking a friendly Receptionist to be the first point of contact for clients and patients. You’ll deliver a welcoming, professional, and compassionate experience while supporting daily practice operations and customer communications.

You will manage appointments, answer calls, handle payments, maintain accurate client records, and coordinate with clinical and non-clinical teams to ensure a smooth client and patient journey.

Qualifications

• Excellent communication with clients and colleagues.
• Experience in customer-facing roles in a busy practice.
• Ability to manage multiple tasks efficiently in a front-d office.
• Collaborative team player with openness to feedback.
• Proactive attitude and willingness to learn.

Responsibilities

• Welcome all clients and patients to the practice.
• Maintain professionalism and compassionate client care.
• Manage client expectations and book appointments per protocol.
• Answer telephone calls and handle inquiries to standard.
• Process payments and discuss insurance where appropriate.
• Keep client records up to date and coordinate with teams.
• Introduce care plans and preventative pet health care.

Skills

Excellent communication

Customer-facing experience

Multitasking ability

Team collaboration

Proactive learning

Job description

At inspiring vet care, our people are at the heart of everything we do. As the UK’s number one vet care provider, we're trusted with the care of over 2 million animals, delivering our purpose of healthier animals and happier owners.

We are proud to offer outstanding care to pets and their owners in Alfreton and surrounding areas. As well as having a central hospital with a referral centre and a dedicated night team, we have several local practices such as Allestree and Langley Mill that are in the heart of their communities, offering first class care at a convenient location for pet owners.

This is a fixed-term contract role for 6 months.

How you'll make a difference

As a Receptionist, you will be the first point of contact for clients, playing a key role in delivering a welcoming, professional, and compassionate experience at every interaction.

You'll support the smooth running of the practice by managing appointments, handling enquiries, supporting client communications, and working closely with clinical and non-clinical colleagues to ensure a positive client and patient journey.

Your role will involve:

• Welcome all clients and patients to the practice
• Showing professionalism and care at all times
• Manage client expectations - openly and confidently discussing client needs as appropriate
• Pro-actively manage appointments and client visits - booking and manging appointments as per protocol
• Telephones - Answering calls and dealing with the call in a manner and as per expected standards
• Act in compliance with all legal and company-wide safety and wellbeing policies and procedures
• Account management - Handling payments and charging for services provided by the practice, making sure all appointments, products and services are paid for and discussion are had with regards insurance
• Administration - To include managing client records including up to date contact details for all clients, appointment generation, and face-to-face, telephone and email communication with clients and colleagues
• Pet Health Club - Introduce clients to practice care plans and preventative pet health care

You will be working 18 hours per week between the hours of 8.30am - 7pm, Monday to Friday.

You might be a great fit if...

You are a friendly, organised, and customer-focused individual who enjoys working as part of a team. You'll bring:

• Excellent communication skills and a professional, welcoming manner
• Experience in a customer-facing role, with a strong focus on service and attention to detail
• The ability to manage multiple tasks effectively in a busy environment
• A collaborative approach and willingness to support colleagues
• A proactive attitude, with openness to feedback and learning

How we'll support you

At IVC Evidensia, we’re committed to supporting your development and wellbeing from the very start of your career. You’ll benefit from:

• A key client-facing role within a supportive and collaborative practice team
• Clear career pathways with progression opportunities within client care and practice leadership roles
• Ongoing learning and development supported by experienced colleagues and practice teams
• A values-led culture focused on care, community, and continuous improvement

What We Offer Our Team

• 6.6 weeks' annual leave FTE
• Additional annual leave for your birthday, which will be added to your holiday allowance
• Increasing annual leave accrued through length of service
• Enhanced family-friendly policies, including maternity/ paternity/ adoption/ shared parental and surrogacy pay
• Healthcare Cash Plan
• Cycle to Work scheme
• Learning and development opportunities via the IVC Evidensia Academy
• Pension scheme
• Discounted staff pet care
• Voluntary benefits: choose from a range of benefits to suit you
• Access to discounts/cashback with hundreds of participating retailers

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Up to £24,603.15 per annum