Client Care Advisor

Linnaeus; Swindon; On-site; GBP 12,000 - 17,000; Part time

Benefits offered by this job

5 weeks holiday + bank holidays + 生日休假

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced equal family leave

E-car salary sacrifice scheme

Employer contribution pension scheme

Wellness program

Employee assistance program

Eyecare voucher scheme

Free annual Flu jab

Cycle to work scheme

Recruitment referral reward scheme

Job summary

Eastcott Veterinary Hospital, part of Linnaeus, is recruiting for an experienced client care advisor to join our reception team. You will arrange appointments, keep accurate records and perform clerical duties related to animal patient care and treatment.

Our receptionists should remain calm, courteous and professional at all times, communicating effectively with clients, veterinary surgeons, nursing staff and the practice manager to ensure a smooth and reassuring experience for clients and

Qualifications

• Experience in client-facing roles in a veterinary or healthcare setting is preferred.
• Strong organisational skills and attention to detail.
• Ability to remain calm and professional under pressure.

Responsibilities

• Arrange appointments and maintain accurate records.
• Handle clerical duties related to animal patient care and treatment.
• Facilitate communication between clients, veterinary surgeons, nursing staff and the practice manager.

Skills

Customer Service

Reception duties

Clerical tasks

Communication

Job description

Job Title

Client Care Advisor

Location

Eastcott Veterinary Hospital, part of Linnaeus

Job Type

Permanent, Part-time, 20 hours per week

Shift Pattern

Monday - Friday 3pm - 7pm

Eastcott Veterinary Hospital and Referrals are recruiting for an experienced and professional client care advisor to join their friendly and supportive team.

The purpose of this position is to serve as a member of the reception team, providing an excellent service to our clients and visitors.

• Arranging appointments
• Keeping accurate records
• Various clerical duties related to animal patient care and treatment
• Facilitate accurate communications between clients, veterinary surgeons, our nursing staff and the practice manager

Our receptionists should create the image and the first impression of our business, remaining calm, courteous and professional at all times, regardless of a client or visitor’s behaviour. Our receptionists should make a positive impression and make clients feel confident in our service as a whole and helps to put them at ease if they are worried or apprehensive.

This position requires a practical knowledge of the practice’s organisation and services; the basic rules and regulations governing visitors; dispensing restrictions; basic animal patient treatment; recognition of an emergency; accuracy in transcribing information/messages and a practical knowledge of the standard procedures, veterinary records and terminology used in the practice. Processing insurance claims both for direct payment and on behalf of clients may be a key aspect of this role.

What We Offer

• 5 weeks holiday + bank holidays + Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including:
• Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

Eastcott Veterinary Hospital is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits.

At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You'll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing us to focus on what you do best - care for pets.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered.