Client Care Administrator

Linnaeus Veterinary Limited; Oakham; Presencial; GBP 24.000 - 29.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5 weeks holiday + bank holidays + BD

CPD program

Career progression opportunities

Staff discount schemes

Life Assurance

Enhanced sickness pay

Enhanced equal family leave

Pension scheme

Wellness program

Eyecare voucher

Free annual Flu jab

Cycle to work scheme

Descripción de la vacante

Rutland Veterinary Centre in Oakham (part of Linnaeus) is seeking a Client Care Administrator to join the team. The role covers the busy reception, delivering a high standard of client service and supporting our clinical staff.

The position is full-time, 40 hours weekly over 4 days, with weekend/holiday rota and CPD development opportunities. We offer extensive benefits and career progression within a large veterinary network, with a supportive, community-focused culture.

Formación

• Passionate about customer care with a strong service background.
• Excellent communication with clients in person, on the phone, or online.
• Able to prioritise tasks with attention to detail.

Responsabilidades

• Oversee the day-to-day running of the reception area.
• Provide a first-class service to clients and support clinical teams.
• Assist in managing booking, enquiries, and client communications.

Conocimientos

Customer service

Communication

Attention to detail

Empathy

Organisational skills

Descripción del empleo

Job Title: Client Care Administrator Location: Rutland & Kings Veterinary Centre in Oakham, part of Linnaeus

Job Type: Full-time, Permanent Hours: 40 Hours per week, 4 days a week Shifts: Shift pattern between the hours of 8:15am - 6.30pm. Includes a share of weekend rota and bank holidays

We have an exciting opportunity for a passionate Client Care Associate at our branch in Oakham and are seeking that special someone who enjoys helping people, to join our team. The hours are full-time and can be spread over 4 or 5 days. The Client Care Associates play a pivotal role within our team. They are responsible for the day to day running of our busy reception area, providing a first-class service to our clients and supporting our clinical teams. This role will not only give you the opportunity to develop your customer care skills, in addition to this, we will support and develop you with CPD programs to enhance your skills and capability as we believe in career development for all our associates.

Who you are

• Passionate about customer care, ideally with a strong customer service background
• Ability to communicate with clients either face to face, over the telephone or our online portal
• Attention to detail and able to prioritise tasks
• Empathetic, approachable, friendly with a positive attitude

About us

Rutland Veterinary Centre is a first opinion veterinary practice with 5 branches and a hospital in the surrounding area. We pride ourselves in offering on-site emergency care, 24 hours a day, 365 days a year. Our dedicated team of clinical and non-clinical staff provide high standards of care to our patients and our clients. We support many local pet charities and are heavily involved in the local community.

Benefits

• 5 weeks holiday + bank holidays + Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including: Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

Company culture and values

Rutland Veterinary Centre is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best.

We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

All applications with the relevant skills and qualifications will be carefully considered.

Salary

Salary Value: from £26,701 per annum; OUTSTANDING QUALITY CARE