Client Care Administrator (Finance & Accounts)

Linnaeus Veterinary Limited; Runcorn; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

5 weeks holiday + bank holidays + 生日休假

Pension scheme with employer contrib

Life Assurance

Wellness program

Eyecare voucher

Free annual Flu jab

Cycle to work

Job summary

Northwest Veterinary Specialists, part of Linnaeus, is hiring a Client Care Administrator to support the finance function across two practices. You will handle payments, reconcile cash, support supplier payments and resolve account queries while assisting with credit control and reporting.

Experience in a veterinary context and proficiency with Excel and Oracle/Animana systems are advantageous. This is a full-time, on-site role offering a comprehensive benefits package and career progression

Qualifications

• Must be highly organised with excellent attention to detail.
• Experience with cash handling, account reconciliation and working within a four-week accounting cycle.
• Confident using financial systems and Microsoft Office, particularly Excel.
• Good communicator with a professional and customer-focused approach.
• Adaptable, able to manage competing priorities in a busy environment.

Responsibilities

• Process customer payments, receipts, refunds and account allocations.
• Manage daily cash reconciliation, banking and petty cash.
• Support supplier invoice processing and payment runs.
• Investigate and resolve client, supplier and insurance account queries.
• Assist with credit control, outstanding balances and debt management.
• Maintain accurate financial records and support regular reporting.
• Provide general finance and administrative support across both practices.

Skills

Cash handling

Account reconciliation

Excel

Financial systems

Communication

Prior veterinary practice experience

Tools

Oracle

Animana

Online banking platforms

Job description

Job Title: Client Care Administrator Location: Northwest Veterinary Specialists, part of Linnaeus Job Type: Full-time, permanent Hours: 40 hours per week Shift pattern: Between 8am - 6pm, Monday to Friday

About the role

This is a varied and rewarding position, offering the opportunity to work across all areas of the finance function, including Accounts Receivable, Accounts Payable, cash and banking, credit control and debt management. You'll play an important role in ensuring our financial processes run smoothly, accurately and efficiently, while also providing accounts administration support to our sister practice, The Eye Vet.

What you'll be doing

• Processing customer payments, receipts, refunds and account allocations.
• Managing daily cash reconciliation, banking and petty cash.
• Supporting supplier invoice processing and payment runs.
• Investigating and resolving client, supplier and insurance account queries.
• Assisting with credit control, outstanding balances and debt management.
• Maintaining accurate financial records and supporting regular reporting.
• Providing general finance and administrative support across both practices.

What we're looking for

• Highly organised, reliable and proactive, with excellent attention to detail.
• Experienced in cash handling, account reconciliation and working within a four-week accounting cycle.
• Confident using financial systems and Microsoft Office, particularly Excel.
• A good communicator with a professional and customer-focused approach.
• Adaptable, able to use their own initiative and comfortable managing competing priorities.
• A positive team player who enjoys working in a busy environment.
• Experience with Oracle, online banking platforms and veterinary practice management systems (particularly Animana) would be advantageous, as would previous experience in a veterinary practice.

Why join us?

This is a great opportunity to join a dedicated team within a highly respected referral hospital, where your contribution will make a real difference to the smooth running of our services and the experience we provide to our clients.

What we offer

• 5 weeks holiday + bank holidays + Birthday Leave
• Extensive free online Linnaeus CPD program
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• E-car salary sacrifice scheme
• Employer contribution pension scheme
• Wellness program including: Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme

Northwest Veterinary Specialists is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.

We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose.

We are committed to fostering a culture that is inclusive and diverse, we care about you and want you to be authentic, with everything you need to perform at your best.

All applications with the relevant skills and qualifications will be carefully considered.

#LI-OH1 #LI-Onsite

Salary Value: Up to £28,038 per annum; OUTSTANDING QUALITY CARE