Client Care Assistant (Veterinary Receptionist)

Linnaeus Veterinary Limited; Chiswick; Sur place; GBP 26 000 - 32 000; Plein temps

Avantages offerts par ce poste

Holiday allowance

Career progression

Staff discount

Life assurance

Sick pay

Family leave

Pension

Wellness program

Eyecare voucher

Flu vaccination

Cycle to work

Referral rewards

Résumé du poste

Village Vet Chiswick (Linnaeus) is seeking a Client Care Assistant to join our full-time, permanent team. The role involves front‑line client contact, admin support for the clinical team, and promoting our Healthcare Plan. You will handle bookings, phone and email enquiries, and cash handling in a fast-paced, friendly practice.

The position offers a comprehensive benefits package and opportunities for career progression within a large veterinary health group.

Qualifications

• Confident, committed and able to work well under pressure.
• Fast-paced, friendly environment with no two days the same.
• Excellent organisational skills and professionalism.

Responsabilités

• Liaising with clients and the clinical team to ensure effective customer service.
• Completing various administrative duties for the clinical team and the business.
• Promoting our Healthcare Plan.
• Meeting and greeting clients with an effortless smile.
• Booking appointments and diary management.
• Managing telephone and email enquiries.
• Taking payment for services and products.
• Managing cash, stock and client accounts.
• Opening and closing the practice.

Connaissances

Customer service

Administrative duties

Diary management

Cash handling

Description du poste

Job Title: Client Care Assistant
Location: Village Vet Chiswick, part of Linnaeus
Job Type: Full-time, Permanent
Hours: 42 Hours per week
Shifts: Monday to Friday between the hours of 8 am - 7pm. Plus 1 in 3 Saturday Mornings

Roles and Responsibilities

• Liaising with clients and the clinical team to ensure effective customer service
• Completing various administrative duties for the clinical team and the business
• Promoting our fantastic Healthcare Plan
• Meeting and greeting clients with an effortless smile
• Booking appointments and diary management
• Managing telephone and email enquiries
• Taking payment for services and products
• Managing cash, stock and client accounts
• Opening and closing the practice

What We're looking for

The candidate needs to be confident, committed, and able to work well under pressure with exceptional organisational skills. This role is fast-paced, friendly and fun with no working day the same.

What We offer

• 5 weeks holiday plus bank holidays and Birthday Leave
• Career progression opportunities
• Staff discount schemes
• Life Assurance
• Enhanced sickness pay
• Enhanced equal family leave
• Employer contribution pension scheme
• Wellness program including: Employee assistance program
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

Village Vet is part of Linnaeus and Mars Veterinary Health, the largest family-owned veterinary company in the world. Being privately owned, we can truly be driven by our purpose, to create a better world, and think long-term as opposed to being focused solely on short-term profits. At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people. Our Associates are over 6000 strong and empowered to speak up, step up and deliver quality services. You’ll have access to a huge network of specialists, worldwide development opportunities and an easily accessible, comprehensive wellbeing package that prioritises your physical and mental health, allowing you to focus on what you do best – care for pets. We are committed to fostering a culture that is inclusive and diverse. We care about you and want you to be authentic, with everything you need to perform at your best. We are all individual but two important things bring us together: a commitment to excellence and our passion to achieve our purpose. All applications with the relevant skills and qualifications will be carefully considered.

Salary Value: £29,440.32 per annum; OUTSTANDING QUALITY CARE