Client Advisory Team Lead - Hybrid/Flexible Hours

Howden Group Holdings; Reading; Hybrid; GBP 55,000 - 75,000; Full time

Benefits offered by this job

Flexible hours

Hybrid working

Job summary

Howden Group Holdings is seeking a Client Advisory Team Manager in Reading to lead a high-performing servicing team for mid-market clients. You will shape the servicing proposition, develop talent and work with senior leaders to drive client retention and growth across a growing insurance practice.

The role offers hybrid working with a proactive, collaborative culture and opportunities to influence across the wider business.

Qualifications

• Experience within the corporate insurance market and a strong understanding of client servicing.
• Experience supporting mid-market or corporate clients.
• Ability to build credibility and develop strong relationships with clients, colleagues and stakeholders.
• A passion for developing people and creating high-performing teams.
• Strong communication and influencing skills.
• A proactive, solutions-focused approach and the ability to thrive in a growing business environment.
• Good technical knowledge across commercial insurance products and markets.
• Desire to contribute to the growth of a developing team and region.

Responsibilities

• Lead, coach and develop a team of Client Advisors, creating an engaged, high-performing and collaborative culture.
• Provide day-to-day leadership, support and direction, ensuring excellent service standards are delivered consistently across the portfolio.
• Act as a visible role model for Howden's values, fostering a culture of accountability, development and continuous improvement.
• Support the growth and development of our MMP proposition, helping to build a scalable and sustainable servicing model.
• Work closely with Client Directors and Client Managers to ensure the successful delivery of client retention and renewal strategies.
• Oversee service delivery across a portfolio of clients, ensuring customer outcomes and service standards exceed expectations.
• Build strong relationships with key client stakeholders and act as an escalation point where required.
• Partner with Operations Manager to embed efficient working practices and support the adoption of new processes and ways of working.
• Support talent development, succession planning and future capability building within the team.
• Collaborate across the wider business to deliver the best outcomes for clients and colleagues.

Skills

People leadership

Client servicing

Relationship building

Communication

Problem solving

Job description

Howden Group Holdings is seeking a Client Advisory Team Manager in Reading to lead a high-performing servicing team for mid-market clients. You will shape the servicing proposition, develop talent and work with senior leaders to drive client retention and growth across a growing insurance practice.

The role offers hybrid working with a proactive, collaborative culture and opportunities to influence across the wider business.