Client Advisory Team Manager - Mid Market Practice, Commercial & Schemes

Howden, the new name for Aston Lark; Reading; On-site; GBP 60,000 - 90,000; Full time

Job summary

Howden in Reading is seeking a Client Advisory Team Manager to lead a high-performing client servicing team within our Mid-Market Practice. You will work closely with the Head of Office, Client Directors and Client Managers to shape the servicing proposition, develop talent and drive growth while ensuring outstanding service for clients.

The role is ideal for an established people leader or an ambitious insurance professional ready for line management, with responsibility for delivery across

Qualifications

• Experience within the corporate insurance market.
• Experience supporting mid-market or corporate clients.
• Ability to build credibility and develop strong client relationships.
• Passion for developing people and creating high-performing teams.
• Strong communication and influencing skills.
• Proactive, solutions-focused approach in a growing business.

Responsibilities

• Lead, coach and develop a team of Client Advisors, creating an engaged, high-performing culture.
• Provide day-to-day leadership, support and direction, ensuring excellent service standards across the portfolio.
• Act as a role model for Howden's values and foster a culture of accountability and improvement.
• Support growth of the Mid-Market Practice and scalable servicing model.
• Oversee delivery of client retention and renewal strategies.
• Build strong relationships with key client stakeholders and act as escalation point.
• Collaborate with Operations to embed efficient working practices and new processes.
• Support talent development and future capability building within the team.
• Collaborate across the business to deliver the best outcomes for clients.

Skills

Leadership

Mentoring

Client relationship

Communication

Influencing

Problem solving

Job description

At Howden, we're not just about insurance. We're about our people, our clients, and the relationships that make a difference. As we continue to grow our Mid-Market Practice, we're looking for a Client Advisory Team Manager to play a key role in building and developing a high-performing client servicing team. This is an exciting opportunity for an established people leader or an ambitious insurance professional ready to take their first step into line management.

You may currently be working as a Team Leader, Operations Manager, Senior Client Advisor, Client Executive or in a similar client-facing role and be looking for the opportunity to develop your leadership career within a business that empowers its people to make an impact. Working closely with the Head of Office, Client Directors and Client Managers, you'll help shape the servicing proposition, develop talent, support growth, and ensure our clients continue to receive the outstanding service they're known for.

What you'll be doing

Lead, coach and develop a team of Client Advisors, creating an engaged, high-performing and collaborative culture.

Provide day-to-day leadership, support and direction, ensuring excellent service standards are delivered consistently across the portfolio.

Act as a visible role model for Howden's values, fostering a culture of accountability, development and continuous improvement.

Support the growth and development of our MMP proposition, helping to build a scalable and sustainable servicing model.

Work closely with Client Directors and Client Managers to ensure the successful delivery of client retention and renewal strategies.

Oversee service delivery across a portfolio of clients, ensuring customer outcomes and service standards exceed expectations.

Build strong relationships with key client stakeholders and act as an escalation point where required.

Partner with Operations Manager to embed efficient working practices and support the adoption of new processes and ways of working.

Support talent development, succession planning and future capability building within the team.

Collaborate across the wider business to deliver the best outcomes for clients and colleagues.

What we're looking for

We're open-minded on background and recognise that great leaders come from a variety of routes. You might already be managing a team, or you may be a highly credible insurance professional who has demonstrated the ability to lead, mentor and influence others and is ready for the next step. We're particularly interested for you to have:

Experience within the corporate insurance market and a strong understanding of client servicing.

Experience supporting mid-market or corporate clients.

An ability to build credibility and develop strong relationships with clients, colleagues and stakeholders.

A passion for developing people and creating high-performing teams.

Strong communication and influencing skills.

A proactive, solutions-focused approach and the ability to thrive in a growing business environment.

Good technical knowledge across commercial insurance products and markets.

The desire to contribute to the growth of a developing team and region.

Why Howden?

At Howden, people come first. We empower our employees to make decisions, challenge convention and build long-term careers.

This role offers the opportunity to:

Play a key role in the growth of our Mid-Market Practice.

Develop your leadership capability within a supportive and entrepreneurial environment.

Work alongside experienced and successful client-facing professionals.

Help shape the future of the team, its people and its client proposition.

Join a business where collaboration, ownership and ambition are genuinely valued.