Client Advisory Team Lead - Mid‑Market Growth (Hybrid)

HIBL; Reading; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Reasonable adjustments

Job summary

Howden in Reading is seeking a Client Advisory Team Manager to lead a high‑performing client servicing team within our Mid‑Market Practice. You will shape the servicing proposition, develop talent and ensure outstanding service for clients across our portfolio.

You will mentor and coach Client Advisors, partner with Directors and Managers, and drive growth while upholding Howden’s values in a collaborative, entrepreneurial environment with hybrid working.

Qualifications

• Experience within corporate insurance market and client servicing.
• Experience supporting mid‑market or corporate clients.
• Ability to build credibility and develop strong relationships with clients, colleagues and stakeholders.
• A passion for developing people and creating high‑performing teams.
• Strong communication and influencing skills.
• A proactive, solutions‑focused approach and the ability to thrive in a growing business environment.
• Good technical knowledge across commercial insurance products and markets.
• The desire to contribute to the growth of a developing team and region.

Responsibilities

• Lead, coach and develop a team of Client Advisors, creating an engaged, high-performing and collaborative culture.
• Provide day-to-day leadership, support and direction, ensuring excellent service standards are delivered consistently across the portfolio.
• Act as a visible role model for Howden's values, fostering a culture of accountability, development and continuous improvement.
• Support the growth and development of our MMP proposition, helping to build a scalable and sustainable servicing model.
• Work closely with Client Directors and Client Managers to ensure the successful delivery of client retention and renewal strategies.
• Oversee service delivery across a portfolio of clients, ensuring customer outcomes and service standards exceed expectations.
• Build strong relationships with key client stakeholders and act as an escalation point where required.
• Partner with Operations Manager to embed efficient working practices and support the adoption of new processes and ways of working.
• Support talent development, succession planning and future capability building within the team.
• Collaborate across the wider business to deliver the best outcomes for clients and colleagues.

Skills

People leadership

Team coaching

Client servicing

Relationship building

Communication

Influencing

Proactive problem-solving

Insurance knowledge

Job description

Howden in Reading is seeking a Client Advisory Team Manager to lead a high‑performing client servicing team within our Mid‑Market Practice. You will shape the servicing proposition, develop talent and ensure outstanding service for clients across our portfolio.

You will mentor and coach Client Advisors, partner with Directors and Managers, and drive growth while upholding Howden’s values in a collaborative, entrepreneurial environment with hybrid working.