Client Advisory Team Manager - Mid Market Practice, Commercial & Schemes

HIBL; Reading; Hybrid; GBP 60,000 - 85,000; Full time

Benefits offered by this job

Hybrid working

Flexible hours

Reasonable adjustments

Job summary

Howden in Reading is seeking a Client Advisory Team Manager to lead a high‑performing client servicing team within our Mid‑Market Practice. You will shape the servicing proposition, develop talent and ensure outstanding service for clients across our portfolio.

You will mentor and coach Client Advisors, partner with Directors and Managers, and drive growth while upholding Howden’s values in a collaborative, entrepreneurial environment with hybrid working.

Qualifications

• Experience within corporate insurance market and client servicing.
• Experience supporting mid‑market or corporate clients.
• Ability to build credibility and develop strong relationships with clients, colleagues and stakeholders.
• A passion for developing people and creating high‑performing teams.
• Strong communication and influencing skills.
• A proactive, solutions‑focused approach and the ability to thrive in a growing business environment.
• Good technical knowledge across commercial insurance products and markets.
• The desire to contribute to the growth of a developing team and region.

Responsibilities

• Lead, coach and develop a team of Client Advisors, creating an engaged, high-performing and collaborative culture.
• Provide day-to-day leadership, support and direction, ensuring excellent service standards are delivered consistently across the portfolio.
• Act as a visible role model for Howden's values, fostering a culture of accountability, development and continuous improvement.
• Support the growth and development of our MMP proposition, helping to build a scalable and sustainable servicing model.
• Work closely with Client Directors and Client Managers to ensure the successful delivery of client retention and renewal strategies.
• Oversee service delivery across a portfolio of clients, ensuring customer outcomes and service standards exceed expectations.
• Build strong relationships with key client stakeholders and act as an escalation point where required.
• Partner with Operations Manager to embed efficient working practices and support the adoption of new processes and ways of working.
• Support talent development, succession planning and future capability building within the team.
• Collaborate across the wider business to deliver the best outcomes for clients and colleagues.

Skills

People leadership

Team coaching

Client servicing

Relationship building

Communication

Influencing

Proactive problem-solving

Insurance knowledge

Job description

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Client Advisory Team Manager Reading

Build something special with us. At Howden, we're not just about insurance. We're about our people, our clients, and the relationships that make a difference. As we continue to grow our Mid-Market Practice, we're looking for a Client Advisory Team Manager to play a key role in building and developing a high-performing client servicing team. This is an exciting opportunity for an established people leader or an ambitious insurance professional ready to take their first step into line management. You may currently be working as a Team Leader, Operations Manager, Senior Client Advisor, Client Executive or in a similar client-facing role and be looking for the opportunity to develop your leadership career within a business that empowers its people to make an impact. Working closely with the Head of Office, Client Directors and Client Managers, you'll help shape the servicing proposition, develop talent, support growth, and ensure our clients continue to receive the outstanding service they're known for.

What you'll be doing

• Lead, coach and develop a team of Client Advisors, creating an engaged, high-performing and collaborative culture.
• Provide day-to-day leadership, support and direction, ensuring excellent service standards are delivered consistently across the portfolio.
• Act as a visible role model for Howden's values, fostering a culture of accountability, development and continuous improvement.
• Support the growth and development of our MMP proposition, helping to build a scalable and sustainable servicing model.
• Work closely with Client Directors and Client Managers to ensure the successful delivery of client retention and renewal strategies.
• Oversee service delivery across a portfolio of clients, ensuring customer outcomes and service standards exceed expectations.
• Build strong relationships with key client stakeholders and act as an escalation point where required.
• Partner with Operations Manager to embed efficient working practices and support the adoption of new processes and ways of working.
• Support talent development, succession planning and future capability building within the team.
• Collaborate across the wider business to deliver the best outcomes for clients and colleagues.

What we’re looking for

We’re open-minded on background and recognise that great leaders come from a variety of routes. You might already be managing a team, or you may be a highly credible insurance professional who has demonstrated the ability to lead, mentor and influence others and is ready for the next step. We’re particularly interested for you to have:

• Experience within the corporate insurance market and a strong understanding of client servicing.
• Experience supporting mid‑market or corporate clients.
• An ability to build credibility and develop strong relationships with clients, colleagues and stakeholders.
• A passion for developing people and creating high‑performing teams.
• Strong communication and influencing skills.
• A proactive, solutions‑focused approach and the ability to thrive in a growing business environment.
• Good technical knowledge across commercial insurance products and markets.
• The desire to contribute to the growth of a developing team and region.

Why Howden?

• At Howden, people come first. We empower our employees to make decisions, challenge convention and build long-term careers.
• This role offers the opportunity to: Play a key role in the growth of our Mid‑Market Practice. Develop your leadership capability within a supportive and entrepreneurial environment. Work alongside experienced and successful client‑facing professionals. Help shape the future of the team, its people and its client proposition. Join a business where collaboration, ownership and ambition are genuinely valued.

What do we offer in return?

• A career that you define.
• At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us: Our successes have all come from someone brave enough to try something new We support each other in the small everyday moments and the bigger challenges We are determined to make a positive difference at work and beyond.
• Reasonable adjustments – we are committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs. Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

*Not all positions can accommodate changes to working hours or locations.

Permanent Howden began in 1994, as just three people and a dog. Now there are 23,000 of us, and we're a leading global insurance group, managing $37bn of premiums for our clients. Our largest shareholder group is us – the people who work in the business – supported by three long-term, minority growth-equity partners who share our vision to build a business to last, one that will never be sold. The owner's mindset is something that's embedded in our culture; our people readily take ownership of their decisions, their actions, and their outputs. They’re invested in every sense. And we all know that by working together to drive the business forward, everyone will benefit from the extraordinary results we can achieve.