Client Advisor

Valentino; Greater London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A luxury fashion house in Greater London is seeking a motivated individual to enhance client experiences through outstanding service and relationship building. The ideal candidate will master the client journey, proactively engage with clientele, and deliver impeccable service in every interaction. Strong communication skills and problem-solving abilities are essential, alongside a willingness to work flexible hours including evenings and weekends. Join a creative and inclusive team dedicated to excellence.

Qualifications

• Exceptional clientele and customer relationship building skills.
• Demonstrate strong verbal and written communication skills.
• Ability to work a flexible schedule including evenings, weekends, and holidays.

Responsibilities

• Create strong long term client relationships.
• Deliver the Valentino Couture Service impeccably.
• Strive to discover clients' needs and guide them across all brand categories.
• Assist with all sales and after sales activities.
• Partner with the team to ensure seamless store operations.

Skills

Client relationship building

Strong communication skills

Problem-solving

Flexibility in scheduling

Team player

Job description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Key Responsibilities

Brand Experience

• Master the Client Journey to create strong long term client relationships.
• Clientele and proactive engagement with existing and potential
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Aware of CRM targets and actively engages in all actions to reach them
• Implements personalized reach-out campaigns and utilizes all clienteling tools available to complete CRM tasks within given timeframe
• Consistently captures client data and takes notes of all qualitative information
• Knows their portfolio of customers, and the VVICs and VICs they handle

• Consistently works to achieve given sales, KPIs and CRM targets

Styling

• Strive to discover your clients and their every need, and to guide them across all categories of the brand.
• Familiar with current fashion and in season trends to curate looks
• Develop strong product and fit knowledge via company trainings, tools and in store employee fit sessions.
• Prepare for client appointments, including researching client preferences, organizing merchandise, and creating a welcoming environment.
• Stay informed about new arrivals, seasonal trends, and special events within the store.

Merchandise and Visuals

• Assist with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories to ensure re-stock shelves and maximize sales.
• Partner with the team to ensure seamless day-to-day store operations and uphold presentation standards.
• Liaise with the Visual team to follow display guidelines; verifies and reports all relevant information to store management.

Requirements

• Exceptional clientele, customer relationship building skills
• Demonstrate strong verbal and written communication skills
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays.
• Action oriented; drive for results
• Problem-solver
• Must be a team player

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.