Client Accounts Coordinator

TN United Kingdom; Leighton Buzzard; On-site; GBP 20,000 - 30,000; Full time

Job summary

Ein etabliertes Unternehmen sucht einen Client Accounts Coordinator, der für den Kundenservice verantwortlich ist. In dieser Rolle unterstützen Sie Vermieter und Mieter, indem Sie Anfragen professionell bearbeiten und die Mietzahlungen maximieren. Sie werden auch für die Verwaltung von Kontoinformationen und die Erstellung von Abrechnungen zuständig sein. Wenn Sie über hervorragende Kommunikationsfähigkeiten verfügen und in einem dynamischen Umfeld arbeiten möchten, ist diese Position ideal für Sie. Werden Sie Teil eines der größten Immobilienunternehmen im Vereinigten Königreich und tragen Sie dazu bei, die Erwartungen unserer Kunden zu übertreffen.

Qualifications

• Ausgezeichnete Kommunikations- und Kundenservicefähigkeiten.
• Erfahrung im Umgang mit herausfordernden Anfragen.

Responsibilities

• Bearbeitung von Anfragen per Telefon und E-Mail von Vermietern und Mietern.
• Maximierung der Mietzahlungseingänge durch Kommunikation mit Schuldnern.

Skills

Kommunikationsfähigkeiten

Kundenservicefähigkeiten

PC- und Technologiekenntnisse

Analytische Fähigkeiten

Schreibfähigkeiten

Stressresistenz

Job description

Social network you want to login/join with:

col-narrow-left

Client:

Location:

Job Category:

Customer Service

-

EU work permit required:

Yes

col-narrow-right

Job Reference:

3000735b9063

Job Views:

11

Posted:

29.04.2025

Expiry Date:

13.06.2025

col-wide

Job Description:

Client Accounts Coordinator

Connells Group have a great opportunity for a customer service professional to join their busy client accounts team in Head Office, in Leighton Buzzard . Our Client Account Coordinators provide support services to all Lettings Branches, Landlords and Tenants. Their aim is to provide a service which surpasses all customer expectations.

You will be responsible for:

• Handle queries coming into the department via phone and email from landlords/tenants/branches in a timely and professional manner
• Maximise the collection of rental payment through communicating with the debtor via telephone, e-mail and SMS, negotiate payment arrangements, monitor aged debt and ensuring accurate records are maintained
• Load/check property, landlord & tenant details onto client accounts computer system and ensure all charges for fees are correctly raised
• Process renewals, terminations of tenancies and return of deposits
• Ensure all funds received are identified and allocated correctly
• Process rents received and remit to landlord daily by Faster Payments & Cheque
• Produce statements to landlords detailing transactions on account
• Process requests from landlord/ tenant/branch/LSC
• Ad hoc duties as required by line manager

Your experience and skills will include:

• Excellent communication and customer service skills with the confidence to deal with challenging queries via telephone calls and e-mail
• Excellent PC and related technology skills
• Excellent writing skills
• Good analytical ability
• Ability to stay calm under pressure and work to tight deadlines
• Flexible approach to working
• Basic accounts/bookkeeping background an advantage but not necessary

About Connells Group

Connells Group is one of the largest and most successful estate agency and property services providers in the UK. Founded in 1936 and with a network of nearly 1200 branches nationwide, the Group combines residential sales and lettings expertise with a range of consumer and corporate services including new homes, mortgage services, conveyancing, EPC provision, surveying, corporate lettings, asset management, land & planning, LPA receivers and auctions.

Connells Group UK is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or pregnancy and maternity.