Customer Account Coordinator

TN United Kingdom; Alton; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits as a Customer Account Coordinator in the waste and recycling industry. This role offers a chance to develop your career by providing exceptional customer service and managing inquiries effectively. You'll engage with customers, resolve issues, and ensure a high-quality experience while working in a hybrid environment. The company fosters a culture of innovation and sustainability, aiming to transform waste into valuable resources. With comprehensive training and development opportunities, this position is perfect for motivated individuals eager to make a difference.

Benefits

24 days holiday plus Bank Holidays

Medical and dental schemes

Cycle to work scheme

Discounts on retail, leisure, and travel

Free on-site parking

Comprehensive training and development programs

Qualifications

• Ability to work independently and as part of a team.
• Strong attention to detail and calmness under pressure.

Responsibilities

• Deliver exceptional customer service and resolve queries.
• Administer customer accounts and manage escalated issues.
• Conduct proactive outbound calls to inform customers.

Skills

Customer Service

Multitasking

Attention to Detail

Problem Solving

Education

High School Diploma

Job description

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A great opportunity to develop your career as a Customer Account Coordinator at SWR Newstar in the waste and recycling industry.

• Alton, Hampshire
• Full time / Permanent
• Hybrid Working
• Monday to Friday

A quick look at the role

The Account Coordinator role is an excellent opportunity for someone eager to start their career by delivering exceptional customer service and resolving queries for SWR Newstar's customers. SWR Newstar, acquired by Biffa in 2019, remains an independent waste management broker within the Biffa group.

Why it’s an opportunity not to be wasted

• Answering incoming calls and responding to emails from customers within SLA/KPI targets.
• Listening to and understanding customer needs.
• Taking ownership of customer inquiries and managing escalated issues or complaints according to procedures.
• Engaging with vendors regarding customer queries or complaints related to their services.
• Administering customer accounts, including data cleansing, account setup, report collation, booking additional services, and handling invoice queries.
• Coordinating with depot networks to resolve customer issues.
• Achieving goals related to call and case quality, productivity, and handling KPIs to ensure excellent customer experience.
• Conducting proactive outbound calls to inform customers about service changes or other important updates.

Requirements

Here's what we require:

• Ability to work independently and as part of a team.
• Motivated with a proactive attitude.
• Calmness under pressure and multitasking skills.
• Strong attention to detail.
• Ability to work autonomously without supervision.

Why you’ll love it at Biffa

• 24 days holiday plus Bank Holidays, with options to buy or sell holiday entitlement.
• Medical and dental schemes.
• Cycle to work scheme.
• Discounts on retail, leisure, and travel.
• Free on-site parking.
• Comprehensive training and development programs with internal progression opportunities.

Our mission

We aim to change perceptions of waste—transforming waste into sustainable power, innovating recycling methods, and keeping communities clean. With over 10,500 employees nationwide, we offer rewarding careers that are challenging yet fulfilling.

At Biffa, we champion diversity, equity, and inclusion, believing that varied perspectives foster innovation and better outcomes for colleagues, customers, and communities.