Account Coordinator (Polish speaking + EU Language)

Language Matters; Watford; On-site; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits for a trilingual individual fluent in Polish, English, and another EU language to join a dynamic international organization in Watford. In this role, you'll be the primary contact for your clients, ensuring their needs are met while coordinating with various departments. Your strong communication and organizational skills will be vital in maintaining excellent customer relations. This position offers a chance to thrive in a fast-paced environment where your contributions directly impact client satisfaction and retention. If you're ready to take on this challenge, we encourage you to apply!

Qualifications

• Fluent in Polish, English, and another EU language.
• Experience in customer care or account management.

Responsibilities

• Administrate and coordinate customer accounts from A to Z.
• Be the first point of contact for clients via phone and email.

Skills

Fluent in Polish

Fluent in English

Fluent in an additional EU language

Customer care experience

Strong communication skills

Organisational skills

Tools

Microsoft operating systems

Job description

A thrilling opportunity has arisen for a bright Trilingual Polish, English and EU Language speaker to join an international organisation in Watford. In this new role, you will be responsible for coordinating your allocated customer accounts and promoting client retention.

Your responsibilities will include:

• Administrating and coordinating existing customer accounts from A to Z
• Being the first point of contact for your assigned clients, communicating with them via phone and email to answer questions, give them company updates and follow up on their contracts
• Coordinating with other departments to deliver customer requirements
• Ensuring all client account records are kept up to date

About you:

The ideal candidate will be confident with strong language skills and will possess outstanding communication skills, as you will be communicating with various clients and departments within the company.

Profile:

• Required to be fluent in Polish and English and additional EU Language speaker, all written and spoken
• Previous experience working in customer care, administration, client support or account management dealing with products
• Solid knowledge of Microsoft operating systems
• Demonstrated interpersonal skills and the ability to work as part of a team and independently
• Strong communication and organisational skills
• Able to work well in a fast-paced environment

To apply, please send your CV in English and in Word format to Ismael.
languagematters is acting as an employment agency in relation to this vacancy.