Polish speaking Account Coordinator

French Selection UK; Watford; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

An established industry player is seeking a Polish-speaking Account Coordinator to enhance client relations and drive customer satisfaction. This hybrid role involves being the main point of contact for customers, addressing their concerns, and identifying opportunities for additional sales. The ideal candidate will be proactive, patient, and possess excellent communication skills. Join a dynamic team in a well-established company that values customer retention and satisfaction, and make a significant impact in a collaborative environment.

Qualifications

• Fluent in Polish (written and spoken) is essential.
• Previous experience in customer service and/or account management is essential.

Responsibilities

• Act as the point of contact for customers and maintain successful client relations.
• Work with internal departments to address customer concerns and find solutions.

Skills

Fluent in Polish

Customer Service Experience

Excellent Communication Skills

Proactive and Dynamic Personality

Job description

A well-established and award-winning company with international operations.

Responsibilities

Polish speaking Account Coordinator
Location: Watford
Hybrid working Available
Salary: up to £30,000 per annum plus benefits
Ref: 8181PA

Main duties:
To be the point of contact for customers and maintain successful client relations.

The Role:
– To maintain long-lasting successful relations with customers to increase customer retention
– To address customer concerns and find solutions to increase satisfaction
– To work with internal departments and act as a liaison for the customer
– To make customer aware of product portfolio and identify opportunities for additional sales
– To monitor customer spending pattern and provide recommendations accordingly

Candidate's Profile

– Fluent in Polish (written and spoken) – Essential
– Fluent in an additional European language (written and spoken) – Very beneficial
– Previous experience in customer service and/or account management – Essential
– Proactive, confident and dynamic personality
– Patient and adaptable with excellent organisation
– Excellent communication skills and a team player
– IT literate