Key Account Coordinator

Jellycat; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Key Account Coordinator to join their Operations team. This exciting role involves managing distributor and retailer accounts, ensuring smooth communication with clients and 3PL providers. You will play a crucial part in supporting business growth initiatives while maintaining high standards of data integrity and customer service. With a proactive team culture and a focus on creativity, this position offers a fantastic opportunity to contribute to a beloved toy brand's success in the retail sector. If you are detail-oriented and passionate about customer relations, this role is perfect for you.

Qualifications

• 1-2 years of experience in an Account Executive or Customer Service role.
• High accuracy and attention to detail required.

Responsibilities

• Managing a portfolio of distributor/retailer accounts as the first point of contact.
• Maintaining data integrity for SKUs, quantities, customer info, and order dates.

Skills

Account Management

Customer Service

Excel

PowerPoint

SAP

Communication Skills

Attention to Detail

Job description

Join to apply for the Key Account Coordinator role at Jellycat.

For a quarter of a century, the Jellycat family has brought joy, wonder, and playful fun to people of all ages worldwide. Known for their whimsical expressions, soft fabrics, and charming designs, Jellycat has become one of the most loved toy brands in their category.

As we expand our UK business, we are seeking a highly commercial and operationally-minded Key Account Operations Coordinator to join our growing Operations team. This role involves managing a portfolio of house accounts and supporting day-to-day communication and administration with our 3PL providers, clients, and UK Sales team to ensure smooth end-to-end processes.

Our goal is to become the leading soft toy brand globally for all ages. You will work closely with the Business Development Manager and Account Managers to support our growth initiatives.

We value a proactive team culture at Jellycat. It’s important that you are a self-starter, an effective team player, and a passionate ambassador for the brand.

Responsibilities include:

• Managing a portfolio of distributor/retailer accounts as the first point of contact for queries and issue resolution.
• Accurately keying orders into our system from distributors and account managers.
• Maintaining data integrity for SKUs, quantities, customer info, and order dates.
• Liaising with the supply chain to ensure timely order delivery.
• Overseeing operational requirements for retail/distributor accounts.
• Supporting business growth by assisting with account development and achieving sales targets.
• Providing administrative support to the Business Development Manager, Sales team, and Operations.
• Maintaining high communication standards through meetings, virtual reviews, and range discussions.
• Training and guiding new team members as needed.
• Coordinating with credit control on payments.
• Checking and updating customer data regularly.
• Providing updates to Account Managers and managing back orders and stock allocations across warehouses.

Requirements:

• 1-2 years of experience in an Account Executive or Customer Service role.
• High accuracy and attention to detail.
• Proficiency in Excel, PowerPoint, and SAP.
• Strong communication and relationship-building skills.
• A positive, proactive attitude and ability to think creatively.
• Ability to align with Jellycat’s brand tone and communication style.

Additional details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Sales and Business Development
• Industry: Retail