Customer Account Coordinator - Merrell - 12m FTC

Merrell; London; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a Customer Account Coordinator to enhance customer service and account management. This entry-level position involves processing orders, maintaining customer relationships, and ensuring effective communication across functions. The ideal candidate will be fluent in Spanish and possess strong organizational skills. Join a dedicated team that values integrity and enthusiasm, and contribute to a vision of exceptional service in the retail sector. This role offers a fantastic opportunity for growth and development in a collaborative environment.

Qualifications

• Fluency in Spanish is essential for this role.
• Strong organizational and communication skills are crucial.

Responsibilities

• Deliver exceptional customer service and process orders efficiently.
• Build and maintain relationships with customers and internal teams.

Skills

Fluent in Spanish

Organizational skills

Communication skills

Customer service experience

Tools

SAP

Job description

Customer Account Coordinator - Merrell - 12m FTC

Join to apply for the Customer Account Coordinator - Merrell - 12m FTC role at Merrell.

This role primarily exists to service Wolverine’s customers by providing customer focus, account management, and functional expertise, contributing to the European Customer Services vision. The team is dedicated to delivering exceptional service with integrity, enthusiasm, and drive.

Key Responsibilities:

1. Deliver excellent customer service by exceeding expectations and actively improving service quality.
2. Process orders accurately and efficiently, maintaining order records and updating customers on delivery statuses.
3. Build and maintain relationships with internal and external customers, understanding their needs and fostering trust.
4. Represent the brand positively through a proactive and motivated approach.
5. Collaborate across functions to solve problems and communicate effectively.
6. Ensure all orders are processed in SAP within 24 hours, acknowledge forward orders within 48 hours, and update order statuses regularly.
7. Handle customer inquiries promptly and accurately, resolving issues efficiently.
8. Manage account activities, monitor order progress, and communicate updates to customers and sales teams.
9. Support account management by liaising with logistics, finance, and warehouse teams, and providing reports as needed.
10. Follow company policies and guidelines, support team goals, and participate in training and development activities.
11. Attend trade shows, visit customers, and act as an ambassador for the brand.

Minimum Requirements:

• Fluent in Spanish (oral and written).
• Strong organizational and communication skills.
• Ability to work collaboratively and support team objectives.
• Experience in customer service, order processing, or related fields is preferred.

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Retail

Note: The description emphasizes the importance of adhering to policies, supporting team performance, and representing the brand positively. It also highlights the company's commitment to diversity and inclusion.