Client Account Support Specialist - Quotes & Insight

Arcus FM; Milton Keynes; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

4% bonus

Job summary

Arcus is seeking an Account Support Coordinator at our Milton Keynes site to manage high volumes of quotes and estimates, supporting the Account Manager to deliver the client contract and maintain service performance.

The role requires strong numeracy, attention to detail, and Excel proficiency, with the ability to meet tight deadlines. Benefits include a salary up to £32,000, a 4% bonus, 25 days leave and pension contributions.

Qualifications

• Proactive self-starter with strong numeracy and analytical skills.
• Ability to prioritise, manage workload and meet tight deadlines.
• Excellent written and verbal communication across levels.

Responsibilities

• Review quotes/estimates raised by the client for approval and coordinate with branch managers.
• Support CE process and manage escalations to ensure SLAs are met.
• Monitor work order volumes and drive timely resolutions with suppliers.
• Build relationships with clients, suppliers and internal teams to foster continuous improvement.
• Create reports to monitor quote spend and supplier spend; highlight trends and issues.
• At month-end provide detailed breakdowns of work order spend related to approved quotes.
• Assist with system and data changes during peak demand and support the wider team.

Skills

Proactive

Attention to detail

Deadline management

workload management

Analytical skills

Written and verbal communication

Numeracy

Excel (VLOOKUP, PivotTables)

Tools

Microsoft Excel

Job description

Arcus is seeking an Account Support Coordinator at our Milton Keynes site to manage high volumes of quotes and estimates, supporting the Account Manager to deliver the client contract and maintain service performance.

The role requires strong numeracy, attention to detail, and Excel proficiency, with the ability to meet tight deadlines. Benefits include a salary up to £32,000, a 4% bonus, 25 days leave and pension contributions.