Quote and Configuration Specialist

Ingram Micro, Inc.; Milton Keynes; Hybrid; GBP 26,000 - 36,000; Full time

Benefits offered by this job

Health Insurance

Dental Plan

Salary Sacrifice

Birthday day off

Employee referrals

Employee discounts

Wellness room

Career progression & training

Job summary

Ingram Micro Milton Keynes is seeking a Quote and Configuration Specialist to support the sales team by ensuring accurate quotes, orders and contracts. This hybrid role requires efficient liaison with sales, technical and logistics teams to keep processes smooth.

The ideal candidate brings administrative experience, strong communication, and a proactive mindset with an interest in technology and CRM/ERP systems. You will thrive in a fast-paced environment with opportunities to grow.

Qualifications

• Experience in an administrative role, preferably in sales or customer service.
• Excellent written and verbal communication with customers and internal teams.
• Strong problem-solving and analytical abilities to handle challenges proactively.
• Ability to work autonomously while contributing to team goals.
• Understanding of sales principles and customer service practices.
• Familiarity with CRM or ERP systems and an interest in technology.

Responsibilities

• Manage day-to-day administration of customer accounts with precision.
• Validate and maintain essential documentation and electronic records.
• Process customer quotes, orders, and contracts to meet deadlines.
• Support cross-selling and upselling of products and services.
• Liaise with sales, technical and logistics teams to address inquiries.
• Monitor order progress and resolve order-related issues.
• Continuously improve product knowledge to boost profitability and satisfaction.

Skills

Administrative experience

Communication skills

Problem-solving

Independent worker

Sales principles

CRM experience

Tools

CRM/ERP systems

Job description

Quote and Configuration Specialist

Location: Milton Keynes - Hybrid

This role follows a non‑negotiable 3‑day hybrid working pattern. Candidates must live within a reasonable commuting distance of our Milton Keynes office.

About the Role:

Are you a highly organised individual who thrives on keeping things running smoothly? As a Quote & Configuration Specialist, you’ll play a vital role in supporting our sales team, ensuring customer quotes, orders, and contracts are handled efficiently and accurately. This is a fantastic opportunity to join a collaborative team where your attention to detail and administrative skills will make a real difference. Whether you’re looking to build on existing experience or take the next step in your career, this role offers the chance to grow and develop in a supportive and fast-paced environment.

As a Quote and Configuration Specialist you will:

• Managing day-to-day administration of customer accounts with precision and care.
• Validating and maintaining essential documentation and electronic records.
• Processing customer quotes, orders, and contracts efficiently to meet deadlines.
• Supporting cross-selling and upselling of our products and services.
• Liaising with sales, technical, and logistics teams to address customer inquiries and ensure smooth operations.
• Monitoring order progress, resolving order-related issues, and providing timely updates to stakeholders.
• Continuously improving product knowledge to enhance profitability and customer satisfaction.

In order to set you up for success we are looking for the following skills and experience:

• Previous experience in an administrative role, ideally within a sales or customer service setting.
• Good communication skills, both verbal and written, to connect effectively with customers and internal teams.
• Excellent problem-solving and analytical abilities to handle challenges proactively.
• The ability to work independently while contributing to team goals.
• Basic understanding of sales principles and customer service practices.
• Familiarity with CRM or ERP systems and an interest in technology.

What we offer:

• AXA Health Insurance and Dental Plan Options - available for you and your family through a salary sacrifice scheme
• Rising holiday allowance at Year 2 and Year 5
• Birthday day off
• Employee Referral Bonus - help us grow our team and get rewarded for introducing great talent.
• Employee discounts and wellness perks
• Modern offices with breakout spaces, free tea and coffee, and a private wellness room
• Development opportunities with clear career progression and training

We Are Ingram Micro Group

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Through Ingram Micro Xvantage™, our AI-powered digital platform, we offer what we believe to be the industry’s first business-to- consumer-like experience. We also provide a broad range of technology services, including financing, specialized marketing, and lifecycle management, as well as technical pre- and post- sales professional support. Learn more at www.ingrammicro.com.

Our team is as much about our people as it is our customers and business partners. We want associates with a strong desire to succeed. We offer a competitive base, commission, market leading incentives programme and clear career development. You will receive full training on the products you will be specialising in, and you will have access to a world leading catalogue of technology-based learning.