Customer Success and Quotations Coordinator (Weekdays 8-5)

ACS Staffing Solutions; Edworth; On-site; GBP 28,000 - 32,000; Full time

Job summary

ACS Staffing Solutions is seeking a organised Customer Services Coordinator in Biggleswade to handle customer enquiries, prepare quotations and process orders. You will liaise with the operations team to ensure smooth workflow and keep customers informed throughout the process.

The role requires attention to detail, strong organisation and experience in customer service and administration. Proficiency in Microsoft Office, including Excel and Outlook, is essential, with a professional telephone

Qualifications

• At least three years' experience in customer service and administration.
• Experience preparing quotations or estimates and processing orders.
• Strong attention to detail, organisation and communication skills.
• Proficient with Microsoft Office, including Excel and Outlook.
• Professional telephone manner and a willingness to learn new systems.

Responsibilities

• Respond to customer enquiries by phone and email.
• Prepare estimates and quotations, including revisions and follow-up.
• Process orders and check details for accuracy.
• Coordinate jobs with the operational team and update customers on progress.
• Maintain records using internal systems and spreadsheets.
• Support the wider customer service team with day-to-day administration.

Skills

Customer service

Administration

Attention to detail

MS Office

Communication

Tools

Excel

Outlook

Spreadsheets

Job description

ACS Staffing Solutions is seeking a organised Customer Services Coordinator in Biggleswade to handle customer enquiries, prepare quotations and process orders. You will liaise with the operations team to ensure smooth workflow and keep customers informed throughout the process.

The role requires attention to detail, strong organisation and experience in customer service and administration. Proficiency in Microsoft Office, including Excel and Outlook, is essential, with a professional telephone