Account Support Coordinator

Arcus FM; Milton Keynes; On-site; GBP 19,000 - 32,000; Full time

Benefits offered by this job

4% bonus

Job summary

Arcus is seeking an Account Support Coordinator at our Milton Keynes site to manage high volumes of quotes and estimates, supporting the Account Manager to deliver the client contract and maintain service performance.

The role requires strong numeracy, attention to detail, and Excel proficiency, with the ability to meet tight deadlines. Benefits include a salary up to £32,000, a 4% bonus, 25 days leave and pension contributions.

Qualifications

• Proactive self-starter with strong numeracy and analytical skills.
• Ability to prioritise, manage workload and meet tight deadlines.
• Excellent written and verbal communication across levels.

Responsibilities

• Review quotes/estimates raised by the client for approval and coordinate with branch managers.
• Support CE process and manage escalations to ensure SLAs are met.
• Monitor work order volumes and drive timely resolutions with suppliers.
• Build relationships with clients, suppliers and internal teams to foster continuous improvement.
• Create reports to monitor quote spend and supplier spend; highlight trends and issues.
• At month-end provide detailed breakdowns of work order spend related to approved quotes.
• Assist with system and data changes during peak demand and support the wider team.

Skills

Proactive

Attention to detail

Deadline management

workload management

Analytical skills

Written and verbal communication

Numeracy

Excel (VLOOKUP, PivotTables)

Tools

Microsoft Excel

Job description

We are currently recruiting for an Account Support Coordinator to join us on a permanent basis at our site in Milton Keynes.

The role will focus on managing the high volume of quotes and estimates generated by the client, with the aim of reducing volumes through effective customer engagement. You will support the Account Manager in the delivery of the agreed client contract, ensuring service performance is maintained and all KPIs are achieved.

About the Job

• Actively review quotes/estimates raised by the client for approval, ensuring communication with branch managers to seek approval for site-specific requirements.
• Support the management of the CE process.
• Act as the point of escalation on behalf of the client, ensuring SLAs are delivered and aligned with the contract agreement.
• Review outstanding work order volumes and manage outstanding tasks.
• Influence and work with client representatives to develop a culture of continuous improvement and build effective relationships.
• Chase and escalate work order volume-related issues through to resolution with suppliers.
• Manage communication between clients and suppliers.
• Support the wider team on an ad hoc basis and, subject to training, assist with system and data changes during periods of peak demand.
• Support the creation of reports to monitor quote spend with clients and demonstrate supplier spend.
• Identify and highlight trends, including high levels of quote/estimate rejections for specific contractors.
• At the end of each month, support the provision of a detailed breakdown of work order spend relating to approved and paid quotes/estimates.
• Build and maintain effective relationships with clients, suppliers, and internal teams.

To be successful you will have:

• Proactive self-starter.
• Strong attention to detail.
• Ability to work to and meet tight deadlines.
• Ability to prioritise and manage own workload effectively.
• Strong analytical and organisational skills.
• Excellent written and verbal communication skills, with the ability to communicate effectively with colleagues at all levels of the business.
• Strong numeracy skills and a high level of accuracy.
• Intermediate knowledge of Microsoft Excel, including VLOOKUPs, PivotTables, and other data analysis tools.

When you join us, you will receive:

• Salary: upto £32,000 (depending on experience)
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

At Arcus we are passionate about individual development which is why we are proud to offer industry leading Learning & Development opportunities to our colleagues.