Client Account Manager

Michael Page Legal; Weybridge; On-site; GBP 30,000 - 45,000; Full time

Job summary

A recruitment firm is seeking a dedicated Client Account Manager to join their team in Weybridge. This role focuses on managing client relationships within the Technology & Telecoms sector and ensuring exceptional service delivery. Responsibilities include acting as the main contact for clients, coordinating with internal teams, and monitoring account performance. The ideal candidate will have strong communication skills, proven experience, and problem-solving abilities. A comprehensive benefits package and opportunity for professional growth are offered.

Benefits

Comprehensive benefits package

Opportunity for professional growth

Collaborative work environment

Qualifications

• Proven experience in a similar role.
• Ability to adapt to new tasks.
• Excellent attention to detail.

Responsibilities

• Manage and maintain relationships with key clients.
• Act as the main point of contact for client queries.
• Coordinate with internal teams for service delivery.
• Monitor client accounts for upselling opportunities.
• Prepare and present reports on account performance.
• Resolve client issues promptly.
• Collaborate with sales and marketing teams.
• Ensure compliance with company policies.
• Support wider finance tasks and uphold standards.

Skills

Interpersonal skills

Communication skills

Problem solving

Analytical skills

Flexibility

Multi-tasking

Job description

We are seeking a dedicated Client Account Manager to join our team within the Technology & Telecoms sector. This role involves managing client relationships and ensuring the highest level of service delivery in Walton-on-Thames.

Client Details

Our client is a medium-sized organisation within the Technology & Telecoms industry, offering innovative solutions to businesses. They are committed to delivering exceptional service and maintaining strong relationships with their clients.

Responsibilities

• Manage and maintain relationships with key clients to ensure satisfaction and retention.
• Act as the main point of contact for client queries and support requests.
• Coordinate with internal teams to ensure timely delivery of services and solutions.
• Monitor client accounts to identify opportunities for upselling or cross-selling.
• Prepare and present detailed reports on account activity and performance metrics.
• Resolve client issues promptly and effectively to maintain trust and satisfaction.
• Collaborate with sales and marketing teams to align strategies with client objectives.
• Ensure compliance with company policies and industry regulations.
• Maintain compliance with financial regulations, and review internal controls
• Recommend system and process improvements
• Adhoc project work relating to operational efficiencies / enhancements
• Respond daily to internal and external communication via email or phone
• Support wider finance tasks as required, and uphold Consumer Duty standards
• The role requires analytical and communication skills to bridge the gap between finance and non-finance teams.

Profile

• Have strong interpersonal and communication skills both written and verbally
• Have proven experience in a similar role
• Be versatile and flexible to adapt to new tasks
• Be a proven multi-tasker, with problem solving and analytical skills
• Have excellent attention and knowledge would be beneficial:
  • Knowledge of the Collections & Recoveries Industry
  • Understanding of Data Protection legislation and requirements of standard ISO27001

Job Offer

• Permanent position located in Weybridge.
• Comprehensive benefits package to support your well-being.
• Opportunity to work within the innovative Technology & Telecoms sector.
• Collaborative work environment with a focus on professional growth.