Client Account Manager

Optima Recruitment; City Of London; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Workplace pension

Phone / Laptop provided

Free Parking

28 days annual leave

Job summary

Optima Recruitment Limited is seeking a highly organised Client Account Manager to support key client relationships and ensure excellent service delivery. The role involves onboarding new clients, coordinating with internal teams, and maintaining ongoing client communications from a central point of contact.

You will oversee onboarding and offboarding processes, manage regular client calls, and proactively address issues before they escalate, ensuring smooth operations and strong client

Qualifications

• Strong relationship management and communication skills.
• Excellent organisation and time-management.
• Proactive problem-solving and issue resolution before escalation.
• Experience working in a fast-paced environment.
• Ability to coordinate effectively across multiple departments.

Responsibilities

• Lead onboarding for new clients and establish relationships from the outset.
• Oversee client onboarding and ongoing support across internal teams.
• Act as primary point of contact and manage client communications.
• Coordinate requests with appropriate internal teams and schedule calls.
• Hold regular client calls to maintain relationships.
• Identify and resolve potential service concerns before escalation.
• Lead internal reviews with department heads on client feedback and improvement.
• Ensure tasks for clients are completed on time and accurately.
• Support client wellbeing and development initiatives with external partners where needed.

Skills

Relationship management

Communication skills

Organisation/time-management

Proactive problem solving

Cross-department coordination

Attention to detail

Team collaboration

Job description

Client Account Manager

• £32,000 + Bonus
• Workplace pension scheme
• Phone / Laptop provided
• Based in Chessington
• Free Parking
• 28 days annual leave (including bank holidays)

A fast-growing organisation is seeking a highly organised and relationship-focused Client Account Manager to manage key client relationships and ensure a consistently high standard of service and delivery.

The successful candidate will act as the primary link between clients and internal teams, overseeing onboarding, ongoing support, communication, task coordination and retention.

This varied role requires strong relationship management, excellent organisation and the ability to identify and resolve issues before they escalate.

Key Responsibilities

• Lead the onboarding process for new clients, ensuring all required tasks are completed and relationships are established from the outset.
• Manage client offboarding professionally and ensure all internal processes are completed accurately.
• Act as the primary point of contact
• Manage incoming client communications and coordinate requests with the appropriate internal teams.
• Hold regular client calls to maintain strong relationships
• Proactively identify potential concerns or service issues and work with internal teams to resolve them before they escalate.
• Lead regular internal meetings with department heads to review client feedback, successes and areas for improvement.
• Ensure tasks assigned to internal teams on behalf of clients are completed accurately and within agreed timescales.
• Support wider client wellbeing and development initiatives, including connecting clients with appropriate external professional services where required.

About You

• Strong relationship management and communication skills, with the ability to build trust and maintain professional client relationships.
• Excellent organisational and time-management skills
• A proactive problem-solving approach and confidence resolving issues before they escalate.
• Experience working in a fast-paced environment
• The ability to coordinate effectively across multiple departments
• Strong attention to detail
• A collaborative, positive and accountable approach to work.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.