Customer Account Manager

Zero Surplus; Hertford; On-site; GBP 28,000 - 38,000; Full time

Job summary

Zero Surplus in Hertfordshire is seeking a professional Client Account Manager to join our growing team. You will manage a portfolio of client accounts, act as the main contact for customers and third parties, and drive efficient progress while delivering excellent service.

This office-based role requires strong organisation and clear communication. You will handle enquiries, updates, disputes, and ensure records are accurate, with opportunities to develop in a fast-paced professional

Qualifications

• Previous account management, customer service or administrative experience.
• Experience working within property, legal, financial or professional services environments.
• Experience handling disputes or complex customer enquiries.

Responsibilities

• Managing a portfolio of client accounts and cases
• Responding to telephone, email and written enquiries
• Liaising with clients, customers, solicitors and other third parties
• Providing regular updates and resolving queries
• Reviewing account information and maintaining accurate records
• Negotiating and agreeing suitable outcomes where appropriate
• Handling disputes and escalating issues when required
• Ensuring service levels and quality standards are maintained

Skills

Account management experience

Customer service

Administrative experience

Job description

Are you an organised, confident communicator who thrives in a fast-paced environment? Do you enjoy building professional relationships, resolving complex queries, and helping clients achieve positive outcomes?

If so, we are looking for a professional and organised Client Account Manager to join a fantastic growing team for our client in Hertfordshire.

This is a varied role where you will manage a portfolio of client accounts, act as a key point of contact for customers and third parties, and ensure matters are progressed efficiently while delivering excellent customer service.

Key Responsibilities

• Managing a portfolio of client accounts and cases
• Responding to telephone, email and written enquiries
• Liaising with clients, customers, solicitors and other third parties
• Providing regular updates and resolving queries
• Reviewing account information and maintaining accurate records
• Negotiating and agreeing suitable outcomes where appropriate
• Handling disputes and escalating issues when required
• Ensuring service levels and quality standards are maintained

Desirable Experience

• Previous account management, customer service or administrative experience
• Experience working within property, legal, financial or professional services environments
• Experience handling disputes or complex customer enquiries

This is an excellent opportunity for someone looking to develop their career within a professional, supportive and fast-paced environment. We are looking to speak to people with prior administrative experience and with great verbal and written communication skills.

This is an office-based role, so this role is commutable from Welwyn Garden City, Hertford, Ware, Bishops Stortford, Much Hadham, Stevenage, Hoddesdon and Harlow.