Client Account Manager

Denham Recruitment Ltd; Northampton; Hybrid; GBP 41,000 - 50,000; Full time

Benefits offered by this job

Car allowance

Hybrid working

Excellent employee benefits package

Career progression opportunities

Job summary

Denham Recruitment Ltd is seeking a proactive Client Account Manager to oversee a portfolio of strategic clients within the Midlands. The role emphasizes building lasting partnerships and driving revenue growth while coordinating with surveying, technical, and operational teams to ensure excellence in service delivery.

You will be the main contact for key clients, conducting reviews, presenting insights, and supporting tenders and business development efforts.

Qualifications

• Proven experience in account management/business development.
• Strong stakeholder management and relationship-building skills.
• Commercially focused with a track record of delivering revenue growth.
• Excellent communication, negotiation, and presentation skills.
• Experience within insurance, property services, home emergency sectors (essential).
• Understanding of the insurance claims lifecycle.

Responsibilities

• Manage and grow a portfolio of key client accounts
• Build strong, long-term relationships with stakeholders
• Deliver against revenue and growth targets
• Conduct regular client reviews and performance meetings
• Ensure service delivery meets agreed SLAs and KPIs
• Identify cross-selling and new business opportunities
• Produce client reports, insights, and presentations
• Support tenders, proposals, and business development activity
• Collaborate with operational teams to enhance customer experience

Skills

Account management

Stakeholder management

Commercial awareness

Communication skills

Negotiation

Presentations

Insurance knowledge

Job description

Client Account Manager / Relationship Manager

Location: Midlands

Salary: £45,000 + car allowance

Contract: Permanent, Full-time

Working Pattern: Hybrid

Industry: Insurance, property services, home emergency

About the Role

We are seeking a dynamic and commercially driven Client Account Manager to join a growing, forward-thinking business with ambitious plans for 2026 and beyond. This is a relationship-focused role, responsible for managing and developing key client partnerships while ensuring exceptional service delivery.

You will act as the primary point of contact for strategic clients, working closely with senior stakeholders and internal teams (surveying, technical, operational) to drive client satisfaction, retention, and revenue growth.

Client Account Manager Key Responsibilities

• Manage and grow a portfolio of key client accounts
• Build strong, long-term relationships with stakeholders
• Deliver against revenue and growth targets
• Conduct regular client reviews and performance meetings
• Ensure service delivery meets agreed SLAs and KPIs
• Identify cross-selling and new business opportunities
• Produce client reports, insights, and presentations
• Support tenders, proposals, and business development activity
• Collaborate with operational teams to enhance customer experience

About You

• Proven experience in account management/business development
• Strong stakeholder management and relationship-building skills
• Commercially focused with a track record of delivering revenue growth
• Excellent communication, negotiation, and presentation skills
• Experience within insurance, property services, home emergency sectors (essential)
• Understanding of the insurance claims lifecycle

Client Account Manager Package

• £45,000 plus car allowance
• Hybrid working
• Excellent employee benefits package
• Opportunity to join a growing, innovative business
• Clear scope for career development and progression

If you’re a proactive and relationship-driven professional looking to make an impact in a growing organisation, we’d love to hear from you.