Client Account Manager

Optima Recruitment; Kingston upon Thames; On-site; GBP 29,000 - 35,000; Full time

Benefits offered by this job

Workplace pension scheme

Phone / Laptop provided

Free Parking

28 days annual leave (including bank_h

Job summary

Optima Recruitment Limited is seeking a highly organised Client Account Manager to nurture key client relationships and oversee onboarding, ongoing support and delivery.

Based in Chessington, you will coordinate with internal teams, manage communications, escalate issues before they arise and drive client satisfaction with a proactive, detail‑oriented approach.

Qualifications

• Strong relationship management and communication skills
• Excellent organisational and time-management skills
• Proactive problem-solving approach and confidence resolving issues

Responsibilities

• Lead onboarding for new clients and establish relationships
• Manage client communications and coordinate requests with internal teams
• Hold regular client calls to maintain relationships
• Identify and resolve service issues before escalation
• Lead internal meetings to review client feedback and improvements
• Ensure tasks are completed on time and to standard
• Support client wellbeing and development initiatives

Job description

Client Account Manager

• £32,000 + Bonus
• Workplace pension scheme
• Phone / Laptop provided
• Based in Chessington
• Free Parking
• 28 days annual leave (including bank holidays)

A fast-growing organisation is seeking a highly organised and relationship-focused Client Account Manager to manage key client relationships and ensure a consistently high standard of service and delivery.

The successful candidate will act as the primary link between clients and internal teams, overseeing onboarding, ongoing support, communication, task coordination and retention.

This varied role requires strong relationship management, excellent organisation and the ability to identify and resolve issues before they escalated.

Key Responsibilities

• Lead the onboarding process for new clients, ensuring all required tasks are completed and relationships are established from the outset.
• Manage client offboarding professionally and ensure all internal processes are completed accurately.
• Act as the primary point of contact
• Manage incoming client communications and coordinate requests with the appropriate internal teams.
• Hold regular client calls to maintain strong relationships
• Proactively identify potential concerns or service issues and work with internal teams to resolve them before they escalated.
• Lead regular internal meetings with department heads to review client feedback, successes and areas for improvement.
• Ensure tasks assigned to internal teams on behalf of clients are completed accurately and within agreed timescales.
• Support wider client wellbeing and development initiatives, including connecting clients with appropriate external professional services where required.

About You

• Strong relationship management and communication skills, with the ability to build trust and maintain professional client relationships.
• Excellent organisational and time-management skills
• A proactive problem-solving approach and confidence resolving issues before they escalated.
• Experience working in a fast-paced environment
• The ability to coordinate effectively across multiple departments
• Strong attention to detail
• A collaborative, positive and accountable approach to work.

Please note that if you have not been contacted within 5 working days, then unfortunately on this occasion your CV has not been shortlisted.

By applying for this vacancy, you accept Optima Recruitment Limited's Privacy and GDPR Policy which can be found on our website and therefore gives us consent to contact you.

Optima Recruitment Limited are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer