Clerical Support / Sales Administrator

PPI Engineering Ltd.; Norwich; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

39 hours per week

24 days holiday + 8 bank holidays

Job summary

MY Sofa Covers Ltd is seeking a Clerical Support / Sales Administrator in Brooke (Norfolk). The role supports day-to-day operations, orders from quotation to delivery, and assists sister companies within the group. 39 hours per week, with a Monday-Thursday 8:00–17:00 and Friday 8:00–13:00, with flexibility on hours.

You will handle quotations, customer inquiries by phone and email, process orders, coordinate deliveries, and maintain accurate records while providing excellent customer service.

Qualifications

• Dealing with customers and suppliers by telephone and email.
• Processing orders and keeping records up to date.
• Liaising with suppliers regarding orders, deliveries and lead times.

Responsibilities

• Prepare and send customer quotations.
• Deal with customer enquiries and queries by telephone and email.
• Process customer orders and maintain up-to-date records.
• Liaise with customers on orders, measurements, fabrics and delivery arrangements.
• Coordinate customer deliveries and fitting services.
• Book in incoming goods and materials and check against orders.
• Raise and follow up supplier queries and update customers on progress.
• Maintain paperwork and computer records and provide admin support.

Skills

Quotation processing

Customer service

Order processing

Supplier liaison

Delivery coordination

Administrative support

Job description

Clerical Support / Sales Administrator

Location: Brooke (Norfolk, East of England Region)

Pay: £28,000.00-£29,000.00 per year

Job Description: MY Sofa Covers Ltd is a growing company specialising in the manufacture of quality, made-to-measure sofa covers and curtains. We are looking for an organised, reliable and friendly Clerical Support / Sales Administrator to join our team. This is a varied role supporting the day-to-day running of the business and warehouse as well as supporting sister companies within the group. You will be dealing with customers, suppliers, deliveries and internal departments, helping to ensure that orders move smoothly from quotation through to completion and delivery.

The Role

• Preparing and sending customer quotations.
• Dealing with customer enquiries and queries by telephone and email.
• Processing customer orders and keeping records up to date.
• Liaising with customers regarding orders, measurements, fabrics and delivery arrangements.
• Arranging and coordinating customer deliveries and fitting services.
• Booking in and receiving incoming goods and materials.
• Checking deliveries against orders and dealing with any discrepancies.
• Raising and following up supplier queries.
• Liaising with suppliers regarding orders, deliveries and lead times.Updating customers on the progress of their orders.
• Maintaining accurate paperwork and computer records.
• Providing general administrative and clerical support to the business and other businesses within the group.
• Assisting other members of the team with day-to-day office and production administration

About You

• Highly organised with good attention to detail.
• Confident speaking to customers and suppliers.
• Friendly, professional and approachable.
• Good computer skills, using excel, word and outlook and other software.
• Able to manage multiple tasks and prioritise their workload.
• Reliable and able to work independently.
• A good communicator, both verbally and in writing.
• Someone who takes pride in getting things right and providing excellent customer service.

Previous experience in an administration, customer service, sales support, purchasing or manufacturing environment would be advantageous, but we are more interested in finding the right person with the right attitude and attention to detail.

What We Offer

• A varied and interesting role within a growing business.
• A friendly and supportive working environment.
• The opportunity to become an important part of the day-to-day running of the company.
• 39 hours working week, working hours are 8am to 5pm Monday to Thursday with a 30 min lunch break and 8am to 1pm Fridays, we are happy to be flexible on hours if required.
• Holiday entitlement, 24 days plus 8 bank holidays.

About MY Sofa Covers Ltd

MY Sofa Covers Ltd specialises in creating high-quality, made-to-measure sofa covers, helping customers protect, refresh and transform their furniture.

As a growing business, this is an opportunity to join a company where your contribution will genuinely make a difference. The successful candidate will play an important role in ensuring our customers receive a smooth, professional service from their first enquiry through to delivery.

Work Location: In person