Sales Admin Coordinator – Customer & Order Support

Confidential; England; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Flexible hours

Friendly team environment

Job summary

MY Sofa Covers Ltd is seeking a clerical support / sales administrator to join our Brooke, Norfolk team. The role supports day-to-day operations, dealing with customers, suppliers, deliveries and internal departments to ensure orders move smoothly from quotation through to delivery.

This is a varied role with administration, sales support and production admin tasks across the group. 39 hours weekly; 8am-5pm Mon-Thu, 8am-1pm Fri, with flexibility on hours if required.

Qualifications

• Highly organised with good attention to detail.
• Confident speaking to customers and suppliers.
• Friendly, professional and approachable.
• Good computer skills with Excel, Word and Outlook.

Responsibilities

• Preparing and sending customer quotations.
• Dealing with customer enquiries by telephone and email.
• Processing customer orders and maintaining records.
• Liaising with customers regarding orders, measurements, fabrics and delivery arrangements.
• Arranging and coordinating customer deliveries and fitting services.
• Booking in and receiving incoming goods and materials.
• Checking deliveries against orders and resolving discrepancies.
• Raising and following up supplier queries.
• Liaising with suppliers regarding orders, deliveries and lead times.
• Updating customers on order progress.
• Maintaining accurate paperwork and computer records.
• Providing general administrative support to the business and group.
• Assisting other team members with day-to-day office and production administration

Skills

Organised

Customer comms

Multi-tasking

Excel/Word/Outlook

Independent worker

Tools

Excel

Word

Outlook

Job description

MY Sofa Covers Ltd is seeking a clerical support / sales administrator to join our Brooke, Norfolk team. The role supports day-to-day operations, dealing with customers, suppliers, deliveries and internal departments to ensure orders move smoothly from quotation through to delivery.

This is a varied role with administration, sales support and production admin tasks across the group. 39 hours weekly; 8am-5pm Mon-Thu, 8am-1pm Fri, with flexibility on hours if required.