Sales Administrator & Clerical Support – Delivery & Quotes

PPI Engineering Ltd.; Norwich; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

39 hours per week

24 days holiday + 8 bank holidays

Job summary

MY Sofa Covers Ltd is seeking a Clerical Support / Sales Administrator in Brooke (Norfolk). The role supports day-to-day operations, orders from quotation to delivery, and assists sister companies within the group. 39 hours per week, with a Monday-Thursday 8:00–17:00 and Friday 8:00–13:00, with flexibility on hours.

You will handle quotations, customer inquiries by phone and email, process orders, coordinate deliveries, and maintain accurate records while providing excellent customer service.

Qualifications

• Dealing with customers and suppliers by telephone and email.
• Processing orders and keeping records up to date.
• Liaising with suppliers regarding orders, deliveries and lead times.

Responsibilities

• Prepare and send customer quotations.
• Deal with customer enquiries and queries by telephone and email.
• Process customer orders and maintain up-to-date records.
• Liaise with customers on orders, measurements, fabrics and delivery arrangements.
• Coordinate customer deliveries and fitting services.
• Book in incoming goods and materials and check against orders.
• Raise and follow up supplier queries and update customers on progress.
• Maintain paperwork and computer records and provide admin support.

Skills

Quotation processing

Customer service

Order processing

Supplier liaison

Delivery coordination

Administrative support

Job description

MY Sofa Covers Ltd is seeking a Clerical Support / Sales Administrator in Brooke (Norfolk). The role supports day-to-day operations, orders from quotation to delivery, and assists sister companies within the group. 39 hours per week, with a Monday-Thursday 8:00–17:00 and Friday 8:00–13:00, with flexibility on hours.

You will handle quotations, customer inquiries by phone and email, process orders, coordinate deliveries, and maintain accurate records while providing excellent customer service.