Sales Admin & Customer Support Specialist

PPI Engineering Ltd.; England; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

24 days holiday

8 bank holidays

Job summary

MY Sofa Covers Ltd is a growing manufacturer of made-to-measure sofa covers and curtains. We are seeking a Clerical Support / Sales Administrator to support day-to-day operations, the warehouse and sister group companies.

You will handle quotations, customer inquiries, orders and deliveries, while coordinating with suppliers and internal teams to ensure smooth progression from quotation to delivery.

Qualifications

• We are looking for highly organised individuals with strong attention to detail.
• Confident when talking to customers and suppliers by phone or email.
• Proficient with common office software (Excel, Word, Outlook) and able to learn new tools.
• Able to manage multiple tasks and prioritise workload effectively.
• Reliable, independent worker who communicates clearly and professionally.

Responsibilities

• Prepare and send customer quotations.
• Handle customer enquiries by telephone and email.
• Process customer orders and keep records up to date.
• Coordinate with customers on orders, measurements, fabrics and delivery arrangements.
• Arrange and monitor deliveries and fitting services.
• Control incoming goods and liaise with suppliers on orders and lead times.
• Record and follow up on supplier queries and discrepancies.
• Maintain accurate paperwork and computer records for the group.

Skills

Highly organised

Customer communication

Supplier communication

Office software

Multi-tasking

Independent worker

Verbal & written communication

Tools

Excel

Word

Outlook

Job description

MY Sofa Covers Ltd is a growing manufacturer of made-to-measure sofa covers and curtains. We are seeking a Clerical Support / Sales Administrator to support day-to-day operations, the warehouse and sister group companies.

You will handle quotations, customer inquiries, orders and deliveries, while coordinating with suppliers and internal teams to ensure smooth progression from quotation to delivery.