Customer-Focused Sales Admin & Orders Coordinator

Equals One Ltd; Norwich; On-site; GBP 28,000 - 29,000; Full time

Benefits offered by this job

Holiday entitlement: 24 days + 8 BH

Friendly working environment

Flexible hours (if required)

Job summary

MY Sofa Covers Ltd is seeking a Clerical Support / Sales Administrator to join our team in Brooke, Norfolk. The role covers quotations, order processing, customer and supplier liaison, and helping ensure smooth delivery from quotation through to completion.

The successful candidate will be highly organised, reliable, and capable of handling multiple tasks in a friendly, professional manner. The role offers a 39‑hour week with a Monday‑Thursday schedule and Friday mornings, plus 24 days holiday

Qualifications

• Highly organised with good attention to detail.
• Confident speaking to customers and suppliers.
• Friendly, professional and approachable.
• Good computer skills using Excel, Word and Outlook.

Responsibilities

• Preparing and sending customer quotations.
• Dealing with customer enquiries by tele and email.
• Processing customer orders and keeping records up to date.
• Liaising with customers regarding orders, measurements, fabrics and delivery.
• Arranging and coordinating customer deliveries and fitting services.
• Booking in and receiving incoming goods and materials.
• Checking deliveries against orders and resolving discrepancies.
• Raising and following up supplier queries.
• Liaising with suppliers regarding orders, deliveries and lead times.
• Updating customers on order progress.
• Maintaining paperwork and computer records.
• Providing general administrative support to the business and group.

Skills

Organised

Customer service

Communication

Microsoft Office

Tools

Excel

Word

Outlook

Job description

MY Sofa Covers Ltd is seeking a Clerical Support / Sales Administrator to join our team in Brooke, Norfolk. The role covers quotations, order processing, customer and supplier liaison, and helping ensure smooth delivery from quotation through to completion.

The successful candidate will be highly organised, reliable, and capable of handling multiple tasks in a friendly, professional manner. The role offers a 39‑hour week with a Monday‑Thursday schedule and Friday mornings, plus 24 days holiday