10 Sales & Executive Support

Parkway Interiors; Fareham; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Enhanced holiday with service

28 days holiday

Free on-site parking

Job summary

A leading British furniture manufacturer is seeking a Sales Support Coordinator to join their team. In this role, you will support the Trade Sales department with inquiries, order processing, and ensure exceptional customer service is delivered. The ideal candidate will have knowledge of luxury furniture, strong organizational skills, and the ability to communicate effectively with clients. This position offers a great opportunity to be part of a unique artisan team, with benefits including enhanced holiday and paid birthday leave.

Qualifications

• Exceptional organizational skills with the ability to manage and provide support.
• Demonstrate good knowledge and experience of bespoke luxury furniture.
• Excellent communication skills in English.

Responsibilities

• Support the Trade Sales department with day-to-day inquiries and order processing.
• Provide high-level customer service to Trade clients.
• Liaise with suppliers for customer sample requests.

Skills

Organizational skills

Communication

Knowledge of luxury furniture

Microsoft Office

Tools

CRM systems

Job description

Department: Sales
Location: PO16, Fareham – Hampshire

THE COMPANY

Parkway is a leading British furniture manufacturer, with over 15 years specialising in ultra-luxury bespoke furniture for superyachts and high-end residential projects worldwide.

Based in Hampshire, our highly skilled craftspeople, artisans and technical designers have the pleasure of working with leading international interior designers on award winning and iconic projects, producing the highest calibre of unique furniture, from high-end cabinetry and specialist finishes, through to luxury upholstered products and FF&E interiors worldwide.

THE ROLE

As part of our exciting growth plans, we are now looking for a presentable, professional and experienced Sales Support Coordinator/administrator to join our team in our newly refurbished premises on an exciting variety of bespoke furniture projects.

Confident, calm and organised, you will provide support to the Trade Sales team and clients, communicating with interior design professionals, processing enquiries, order management and coordinating day to day with the production team, whilst always providing exceptional customer service.

Ideally with a background or knowledge of luxury furniture, interiors or fabrics, you will be highly organised and detail orientated, with the ability to multi-task in this exciting role.

This is a highly rewarding role to be part of a unique artisan team, with superb career opportunities, whilst gaining an in-depth knowledge of the very best in bespoke British luxury furniture.

MAIN DUTIES

• Support the Trade Sales department with day-to-day sales enquiries, order processing, generating quotes and administrative tasks, whilst updating internal systems.
• Provide a high level of Customer service answering phone calls and email enquiries with Trade clients.
• Liaise with key suppliers, organising customer sample requests, including fabrics and furniture finishes.
• Liaise with sales and production teams on clear handover of completed sales orders.
• Coordinating with in-house and third-party transport and installation teams.
• Operating and updating CRM systems.
• Maintain daily organisation of files and documents, both digital and hard copy.
• Being proactive in the planning of work to ensure all avoidable problems are avoided.
• Hands-on approach to all aspects of the role.
• Implementation of good housekeeping.

SKILLS & EXPERIENCE REQUIRED

• Exceptional organisational skills with the ability to manage and provide support where required.
• Demonstrate a good knowledge and experience of bespoke luxury furniture, interiors or fabrics.
• Excellent communicator, with a high level of numeracy and literacy in English.
• Excellent time keeping and ability to meet deadlines.
• Ability to work under pressure both individually and as part of a team.
• Demonstrate a desire for self-improvement and enthusiasm to learn new skills.
• Flexible and ability to adapt to changing work priorities.
• Excellent computer and administration skills, including Microsoft Office applications.

BENEFITS

• Enhanced holiday with service.
• 28days holidays (including bank holidays), with an additional 5 days accrued holiday after time served service and paid birthday leave.
• Free on-site parking

If you are ambitious and looking for excellent career opportunities with an exciting and passionate company, please send us your CV and a cover letter to [e-mail]