Receptionist / Administrator

Esneft; Ipswich; Hybrid; GBP 22,000 - 24,000; Full time

Job summary

ESNEFT in Ipswich is seeking a receptionist/administrator to join the oncology and haematology outpatients and Woolverstone dayunit teams. You will be the first point of contact for patients and provide friendly, efficient admin support.

The role is Monday to Friday, 9am–5pm, with flexibility to cover other team members. You will work as part of a supportive team and contribute to timely clinic administration and patient care.

Qualifications

• Previous office based administrative work.
• Working with members of the public.
• Working as part of a team.
• Use of Microsoft Office.
• GCSE Grade C/5 in English and Maths.
• NVQ in administration or equivalent.
• AMSPAR.
• Medical terminology.

Responsibilities

• Consistent provision of administration support to the team.
• To ensure high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis.
• Ensure queries are dealt with in an appropriate timely manner.
• Managing patient waiting lists to ensure that RTT and Cancer Performance wait times are achieved. Escalate potential breach dates before booking to appropriate person.
• Completion of the department appointment report ensuring that clinic outcomes are acted upon.
• Process oncology and haematology department appointment reports for clinics held elsewhere or remote clinics.
• Providing an efficient and polite service to callers by answering the telephone in a prompt and courteous manner in accordance with trust guidelines.
• Ensure clinic outcomes are acted upon in timely manner.
• Ensure department appointment reports are processed.

Education

GCSE English and Maths

NVQ in administration or equivalent

AMSPAR

Medical terminology

Tools

Microsoft Office

Job description

We are one of the largest NHS organisation in England. Our scale provides exciting opportunities for development, innovation, research, education and training.

Talk to us about our range of flexible working opportunities, apprenticeships and staff benefits

Equality Diversity and Inclusion (EDI) is at the heart of all we do; and it forms part of ESNEFT’s core activities. The Trust operates and relies on everyone treating each other with dignity and respect, to receive equitable and fair treatment in the implementation of Policies, Procedures and in its Practices, to foster positive work relationships, and finally to act with integrity as a professional within ESNEFT as well as a representative of the NHS as a whole. The EDI Agenda reflects the Trust values such as Optimistic, Appreciative and Kind. In line with the NHS Long Term Plan, People Plan, People Promise and a Model Employer intrinsic in the Equality Diversity and Inclusion Agenda, we consistently strive to improve, to take the learning into Action for a better ESNEFT.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

Job overview

Would you like to use your skills to help make a difference to our patients?

If so, we are looking for a receptionist/administrator to join our team and work in our oncology and haematology outpatients and Woolverstone dayunit at Ipswich Hospital.

You will join an existing, supportive and established team of receptionists/administrators. This post will be worked:Monday – Friday, 9am – 5pm, which may be subject to change upon needs of the service. You will need to be flexible toprovide cover for other team members.

You will be the first point of contact for our patients visiting the department therefore you will play an integral part of making a difference to our patients by providing a friendly, welcoming face.

Main duties of the job

• Consistent provision of administration support to the team.
• To ensure high standard of administrative service is consistently delivered by undertaking all required tasks and activities on a daily basis.
• Ensure queries are dealt with in an appropriate timely manner
• Managing patient waiting lists to ensure that RTT and Cancer Performance wait times are achieved. Escalate potential breach dates before booking to appropriate person
• Completion of the department appointment report ensuring that clinic outcomes are acted upon
• Process oncology and haematology department appointment reports for clinics held elsewhere or remote clinics
• Providing an efficient and polite service to callers by answering the telephone in a prompt and courteous manner in accordance with trust guidelines
• Ensure clinic outcomes are acted upon in timely manner
• Ensure department appointment reports are processed

Working for our organisation

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients’ own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what’s widely regarded as the world’s best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Detailed job description and main responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person specification

Experience

• Previous office based administrative work
• Working with members of the public
• Working as part of a team
• Use of Microsoft Office

Qualifications

• GCSE Grade C/5 in English and Maths
• NVQ in administration or equivalent
• AMSPAR
• Medical terminology

Knowledge

• Confidentiality and Data Protection
• NHS knowledge of relevant work area

Please note that where response levels are exceptional we may close the post before the specified date, therefore early application is recommended.

Please make sure that you read the Job Description and Person Specification attached and that your statement in support reflects this as your application will be judged against these criteria.

If you require any information in an alternative format or have any access needs for the application process, please contact us.

Secondment - if you are interested in undertaking a role on a secondment basis, please ensure that you have discussed this with your current line manager prior to submitting your application. Please note if you are already an employee of ESNEFT fixed term roles will only be offered on a secondment basis.

When providing reference details please provide email addresses so references can be sought promptly to cover the last 3 years of employment.

Successful candidates may be charged for their DBS check. Please ensure you read the information found in the attached DBS Information document

The Trust is committed to its staff and their development and to equal opportunities and diversity. Applications are welcomed from all sections of the community.

Whilst we welcome applications from all and your application will be considered on individual merit, if you are offered a position and require a Skilled Worker Certificate of Sponsorship we may not be able to process your application to the final stage due to Home Office eligibility. Please note Band 2 roles are not eligible for sponsorship.

In submitting an application form, you authorise East Suffolk and North Essex NHS Foundation Trust to confirm any previous NHS service details via the Inter Authority Transfer (IAT) process should you be appointed to the post.

We would like to take this opportunity to thank you for your interest in East Suffolk and North Essex NHS Foundation Trust; we look forward to receiving your application for employment.

We do not charge any fees at any stage of our recruitment process, including job applications, interviews, sponsorship arrangements or employment offers

Employer certification / accreditation badges

This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service.