Appointments Clerk - Radiology Booking Services

Lancashire Teaching Hospital NHS Foundation Trust; Preston; On-site; GBP 21,000 - 25,000; Full time

Job summary

Lancashire Teaching Hospital NHS Foundation Trust is seeking an experienced radiology administrative assistant to provide a professional reception and booking service for the radiology department. The role involves handling patient interactions with care and accuracy within a busy NHS setting.

The post requires flexibility to rotate through Ultrasound, MRI, CT, X-ray and other units, ensuring timely appointments while meeting DM01 and 18-week targets.

Qualifications

• Excellent communication and interpersonal skills.
• Previous reception or administrative experience is desirable.
• Knowledge of radiology pathways is helpful.

Responsibilities

• Provide professional reception and administrative service to radiology patients.
• Process radiology requests, monitor deadlines and book appointments per Trust protocols.
• Coordinate with clinicians and managers to ensure efficient diagnostic pathways.
• Rotate through imaging areas to support service delivery.

Skills

Communication

Interpersonal skills

Job description

37.5 hours full-time or 26.5hrs part-time. The shifts will generally be from 9am to 5pm, with a requirement for full-time staff to work from 12pm to 8pm for 1 day a week.

You will be responsible for ensuring that a professional, comprehensive reception and administrative service is effectively delivered to all patients and members of the department. This will be through the correct processing of all diagnostic radiology requests, monitoring breach dates and correctly making appointments with strict adherence to Trust protocols. You will work closely with clinicians, clinical leads and managers to ensure the delivery of diagnostic pathways.

You will be multi-skilled, have a good working knowledge of appointment booking templates and an understanding of capacity and demand issues.

You will be required to rotate through all areas of diagnostic imaging. This will include, but is not limited to: Ultrasound, MRI, CT, Interventional Radiology Day Unit, Main X-ray, DEXA and Nuclear Medicine. Flexibility will be key in supporting the department to meet the needs of the service.

Are you an experienced individual who is able to demonstrate excellent communication, operational and interpersonal skills?

If so, this could be the perfect role for you!

A patient-centred approach is a must for our teams who are proud of providing a courteous and friendly reception service to our patients as well as being well-equipped to process complex scan requests accurately and efficiently.

This is a fast paced, demanding environment and you should have excellent communication skills. You will be responsible for processing Radiology scan requests, prioritising work and booking patient appointments whilst having full regard to DM01 diagnostic, 18 week referral to treatment and cancer targets.

You will communicate with our patients in a friendly and professional manner, demonstrating excellent customer care skills.

We have 10,000 fantastic people working hard to deliver quality services to our patients. Whatever your role, you help look after 370,000 people in our local area & give specialist care to 1.5 million people across Lancashire & Cumbria.

Working with us gives you the knowledge and sense of pride that every activity you do genuinely does make a difference to support our patients & staff, ensuring we keep thriving & delivering outstanding healthcare right across our local towns.

You’ll have access to varied development opportunities, learn new skills, meet fab people & do things you'd never have done. You'll learn about working in a hospital, interacting with people from all different roles to build skills & enhance your career path.

You’ll make an impact, be challenged to think differently, be bold & help innovate to keep improving things. Everything we do centres around patient care which means your role is pivotal and something really to be proud of.