Clerical Officer - Newtownabbey

Vanrath; Newtownabbey; On-site; GBP 18,000 - 26,000; Full time

Job summary

VANRATH are delighted to assist our major Public Sector client, recruiting a Clerical Officer to join their Environmental Health team based in Newtownabbey. You will provide comprehensive administrative and clerical support, handle phone calls, emails and payments, maintain filing systems and use Environmental Health software alongside MS Office.

The role requires GCSEs including English and Maths (or equivalent), at least 1 year of clerical experience, strong organisation and customer service,

Qualifications

• A minimum of 5 GCSEs at grades A-C, including English and Maths, or equivalent.
• A minimum of 1 year's administrative or clerical experience, including dealing with members of the public.
• Good planning and organisational skills.
• Excellent customer service skills.
• Effective organisational and time-management abilities.
• The ability to work with minimum supervision.
• Working knowledge of Microsoft Office and Windows applications.
• A full current driving licence or, where a disability prevents driving, access to suitable alternative transport.
• Availability to work outside normal office hours, particularly evenings, to facilitate engagements and meetings.

Responsibilities

• Provide comprehensive administrative and clerical support to the Head of Service and officers across the Environmental Health department.
• Handle telephone calls, emails, enquiries and complaints from members of the public, Elected Members, stakeholders and external agencies.
• Receive, record and reconcile payments, including cash, cheques and card transactions, arranging refunds where appropriate.
• Maintain petty cash records in accordance with financial regulations.
• Use Environmental Health software systems to record service requests, referrals and complaints, maintaining accurate electronic databases.
• Provide support with Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.
• Support the administration of training courses, including database maintenance, issuing certificates and processing payments.
• Maintain electronic filing systems, ensuring information is accurately stored and easily accessible.
• Coordinate bookings for meeting rooms, equipment and catering.
• Deputise for the Administration Supervisor during periods of absence.
• Ensure information is collected and managed in accordance with GDPR requirements.

Skills

Customer service

Time management

Organisation

Independent work

Office administration

Communication

Education

GCSE English and Maths (A-C)

Tools

Microsoft Office

Windows applications

Job description

VANRATH are delighted to be assisting our major Public Sector client, a large organisation with the recruitmentof a Clerical Officer to join their team based in Newtownabbey.

What's in it for you?

• £15.82 per hour

• Opportunity to gain experience within a busy Environmental Health department.

• Varied administrative responsibilities and exposure to different service areas.

About your next employer

Our client is a local authority providing a wide range of services to the local community. You will be joining its Environmental Health Department, supporting the Commercial, Health & Wellbeing and Environment sections.

About you

• A minimum of 5 GCSEs at grades A-C, including English and Maths, or equivalent. Candidates without these qualifications may be considered if they can demonstrate at least 3 years' relevant experience.

• A minimum of 1 year's administrative or clerical experience, including dealing with members of the public.

• Good planning and organisational skills.

• Excellent customer service skills.

• Effective organisational and time-management abilities.

• The ability to work with minimum supervision.

• Working knowledge of Microsoft Office and Windows applications.

• A full current driving licence or, where a disability prevents driving, access to suitable alternative transport.

• Availability to work outside normal office hours, particularly evenings, to facilitate engagements and meetings.

Desirable Criteria:

• Additional relevant qualifications, such as RSA or OCR Word Processing.

• Cash-handling experience.

• Experience minuting meetings and producing minutes.

What you'll do

• Provide comprehensive administrative and clerical support to the Head of Service and officers across the Environmental Health department.

• Handle telephone calls, emails, enquiries and complaints from members of the public, Elected Members, stakeholders and external agencies.

• Receive, record and reconcile payments, including cash, cheques and card transactions, arranging refunds where appropriate.

• Maintain petty cash records in accordance with financial regulations.

• Use Environmental Health software systems to record service requests, referrals and complaints, maintaining accurate electronic databases.

• Provide support with Microsoft Office applications, including Word, Excel, PowerPoint and Outlook.

• Support the administration of training courses, including database maintenance, issuing certificates and processing payments.

• Maintain electronic filing systems, ensuring information is accurately stored and easily accessible.

• Coordinate bookings for meeting rooms, equipment and catering.

• Deputise for the Administration Supervisor during periods of absence.

• Ensure information is collected and managed in accordance with GDPR requirements.

IND04