Clerical Officer (Newtownabbey)

Honeycomb Jobs Ltd; Newtownabbey; On-site; GBP 18,000 - 26,000; Full time

Job summary

Honeycomb Jobs Ltd in Newtownabbey is recruiting a Clerical Officer to provide a wide range of administrative support within the Environmental Health team. The role offers an immediate start and is based on a 30–37 hour work week.

The successful candidate will handle customer enquiries, licensing processes and financial transactions, using Microsoft Office with accuracy in a fast-paced environment. A full driving licence is desirable and training may be provided.

Qualifications

• 5 GCSEs grades A-C or equivalent, including English and Maths
• 1 year of administration experience to include dealing with the general public
• Strong IT skills, including knowledge of Microsoft Office packages
• Full, current driver's licence

Responsibilities

• Provide comprehensive clerical and administrative support to the Environmental Health Department
• Respond to telephone calls, emails and enquiries from members of the public, businesses and external organisations
• Deliver excellent customer service, handling queries and complaints professionally and efficiently
• Process applications, payments and refunds for various Council licensing services, including dog, entertainment and petroleum licences
• Maintain accurate electronic records, databases, filing systems and statutory documentation
• Prepare correspondence, reports, meeting minutes and other administrative documents using Microsoft Office
• Organise meetings, book rooms and equipment, and coordinate training courses and related administration
• Handle cash, cheque and card payments, ensuring accurate recording, reconciliation and compliance with financial procedures
• Support Environmental Health Officers and colleagues across different service areas, ensuring the smooth day-to-day running of the department

Skills

Admin experience

IT skills

Education

GCSEs incl English & Maths

Tools

Microsoft Office

Job description

Honeycomb is delighted to be working with a large public sector organisation to recruit a Clerical Officer within an Environmental Health team. This role offers an immediate start and is based in Newtownabbey. The role offers between 30 and 37 hours per week.

The Role

The Clerical Officer will provide a comprehensive range of administrative and clerical support, assisting with daily operations, customer enquiries, licensing processes, financial transactions and record management. This is a varied role requiring excellent communication, organisational and IT skills, a high level of accuracy and the ability to work flexibly as part of a busy team.

Key Responsibilities

• Provide comprehensive clerical and administrative support to the Environmental Health Department.


• Respond to telephone calls, emails and enquiries from members of the public, businesses and external organisations.


• Deliver excellent customer service, handling queries and complaints professionally and efficiently.


• Process applications, payments and refunds for various Council licensing services, including dog, entertainment and petroleum licences.


• Maintain accurate electronic records, databases, filing systems and statutory documentation.


• Prepare correspondence, reports, meeting minutes and other administrative documents using Microsoft Office.


• Organise meetings, book rooms and equipment, and coordinate training courses and related administration.


• Handle cash, cheque and card payments, ensuring accurate recording, reconciliation and compliance with financial procedures.


• Support Environmental Health Officers and colleagues across different service areas, ensuring the smooth day-to-day running of the department.

The Person

The successful candidate will be an experienced administrator with excellent customer service skills. They will meet the below essential criteria.

Essential Criteria

• 5 GCSEs grades A-C or equivalent, including English and Maths


• 1 year of administration experience to include dealing with the general public


• Strong IT skills, including knowledge of Microsoft Office packages


• Full, current driver's licence

Desirable Criteria:

• RSA/ OCR Word Processing qualifications


• Cash Handling experience


• 1 years of experience of taking minutes in meetings

The Package and Benefits

• 2-month temporary position with the opportunity for extension


• Immediate start, based in Newtownabbey


• 37 hours per week, Monday to Friday, 9:00 am to 5:00 pm, OR 30 hours per week, Monday- Friday 9 am to 3:30 pm


• Opportunity to gain valuable experience within a large public sector organisation


• Hourly rate of £15.82

Please note: Successful candidates may need to complete a Basic or Enhanced Access NI check (fee of £18+). A previous conviction will not automatically prevent appointment; all disclosures are managed confidentially.

If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss. Honeycomb is committed to providing equality of opportunity to all.

Please note that we are currently receiving an exceptionally high volume of applications and will be unable to shortlist candidates who do not meet the specific requirements for this role. Due to this volume, we may be unable to provide individual feedback. We thank you in advance for your understanding.