Clerical Officer - Flintshire Community Resource Team

NHS; Mold; Remote; GBP 24,000 - 29,000; Part time

Job summary

Betsi Cadwaladr University Health Board invites applications for a Clerical Officer (Band 2) in Flintshire. This part-time role (12 hours per week) provides confidential admin support to the Crisis Intervention Team and Parkinson’s Disease Nurse, including recording referrals and coordinating between teams.

Applicants should have GCSE English and Maths, an NVQ II in Administration or equivalent, and basic IT skills.

Qualifications

• Educated in English and maths to GCSE standard
• NVQ II Administration or demonstrable experience
• IT Qualification

Responsibilities

• To accurately and appropriately accept and record referrals and sensitive, complex, confidential clinical information as a first point of contact, from partner agencies for the CIT and Parkinson’s Disease Nurse and relay to team members
• Possess an empathetic telephone manner and respond appropriately in emergencies
• Ensure all patient related data/information is handled with confidentiality
• To maintain accurate databases of teams activities (referrals, care packages, users/carers views, discharges and other information)

Skills

Basic keyboard skills

Electronic information systems

Prioritisation & deadlines

Oracle or similar system

Education

GCSE English and Maths

NVQ II Administration or equivalent

IT Qualification

Job description

Clerical Officer - Flintshire Community Resource Team

Band 2

Main area Community Grade Band 2 Contract Permanent Hours Part time - 12 hours per week Job ref 050-AC284-1126

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Preswylfa Town Mold Salary £26,300 per annum pro rata Salary period Yearly Closing 09/11/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme. We also offer a number of family-friendly benefits, including work-life balance policies.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

To effectively manage the administration function of all areas of responsibility in relation to the Crisis Intervention Team (CIT) and Parkinson’s Disease Nurse.

To provide confidential secretarial/administrative support to the identified teams.

To be flexible to provide support to the wider work of the Directorate/Organisation as required.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• To accurately and appropriately accept and record referrals and sensitive, complex, confidential clinical information as a first point of contact, from partner agencies (e.g. GP’s, Social Services, Accident and Emergency Department, District Nurses etc) for the CIT and Parkinson’s Disease Nurse and relay to members of team appropriately and in a timely manner.
• Possess an empathetic telephone manner and be competent to respond in a timely and appropriate way should a clinical emergency situation become apparent (e.g. ensure clinical team members are made aware of crisis immediately).
• Ensure all patient related data/information is handled in an appropriate manner taking due regard of the need for maintaining confidentiality.
• To maintain accurate databases of teams activities (to include referrals, care packages, users/carers views, discharges and other information as directed).

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Qualifications

• Educated in English and maths to GCSE standard
• NVQ II Administration or demonstrable experience
• IT Qualification

Experience

• Previous clerical /administration experience
• Welsh speaker

Knowledge

• Knowledge of confidentiality
• Knowledge of NHS processes

Personal Qualities

• Discrete and sensitive to the needs of others
• Flexible approach to working
• Willing to learn new skills

Skills

• Basic keyboard skills
• Able to use electronic information systems
• Ability to work to strict deadlines and prioritise tasks with minimal supervision
• Previous use of oracle or similar system

Other Relevant Requirements

• Excellent communication skills with all stakeholders
• Able to work in a busy office and deal with a number of different tasks
• Ability to prioritise
• Ability to travel between sites in a timely manner

Welsh Language Requirements

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.