Clerical Officer - Flintshire Community Resource Team

Betsi Cadwaladr University Health Board; Mold; On-site; GBP 20,000 - 23,000; Full time

Job summary

Betsi Cadwaladr University Health Board (BCUHB) in North Wales seeks a Clerical Officer to support the Crisis Intervention Team and Parkinson's Disease Nurse with confidential administrative duties. The role involves handling referrals, data entry, and ensuring timely communication across partner agencies.

Welsh language is desirable and applicants may submit in Welsh or English. You will work across multiple sites, maintaining strict confidentiality and supporting the wider Directorate as

Qualifications

• Educated in English and maths to GCSE standard.
• NVQ II Administration or demonstrable experience.
• IT qualification.

Responsibilities

• Accept and record referrals and confidential clinical information as first point of contact for the CIT and Parkinson's Disease Nurse.
• Maintain confidentiality of patient related data and manage information securely.
• Maintain accurate databases of team activities (referrals, care packages, users/carers views, discharges).
• Provide flexible secretarial/administrative support to the teams and wider Directorate as needed.

Skills

Basic keyboard skills

Electronic information systems

Oracle or similar system

Travel between sites

Education

GCSE English and Maths

NVQ II Administration

IT Qualification

Tools

Oracle

Job description

Clerical Officer - Flintshire Community Resource Team

To effectively manage the administration function of all areas of responsibility in relation to the Crisis Intervention Team (CIT) and Parkinson's Disease Nurse.

To provide confidential secretarial/administrative support to the identified teams.

To be flexible to provide support to the wider work of the Directorate/Organisation as required.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Main duties of the job

• To accurately and appropriately accept and record referrals and sensitive, complex, confidential clinical information as a first point of contact, from partner agencies (e.g. GP's, Social Services, Accident and Emergency Department, District Nurses etc) for the CIT and Parkinson's Disease Nurse and relay to members of team appropriately and in a timely manner.
• Possess an empathetic telephone manner and be competent to respond in a timely and appropriate way should a clinical emergency situation become apparent (e.g. ensure clinical team members are made aware of crisis immediately).
• Ensure all patient related data/information is handled in an appropriate manner taking due regard of the need for maintaining confidentiality.
• To maintain accurate databases of teams activities (to include referrals, care packages, users/carers views, discharges and other information as directed).

About us

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and 'Proud to Lead' competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome to apply.

Job responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents.

Qualifications

• Educated in English and maths to GCSE standard
• NVQ II Administration or demonstrable experience
• IT Qualification

Experience

• Previous clerical /administration experience
• Welsh speaker

Knowledge

• Knowledge of confidentiality
• Knowledge of NHS processes

Personal Qualities

• Discrete and sensitive to the needs of others
• Flexible approach to working
• Willing to learn new skills

Skills

• Basic keyboard skills
• Able to use electronic information systems
• Ability to work to strict deadlines and prioritise tasks with minimal supervision
• Previous use of oracle or similar system

Other Relevant Requirements

• Excellent communication skills with all stakeholders
• Able to work in a busy office and deal with a number of different tasks
• Ability to prioritise
• Ability to travel between sites in a timely manner

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.