Administrative Assistant Alaw Unit

NHS; Bangor; Hybrid; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Family-friendly benefits

Work-life balance policies

Job summary

BCUHB North Wales is recruiting an Administration Grade Band 2 to join the Main area Cancer Services at Ysbyty Gwynedd, Bangor. The role is permanent, full-time 37.5 hours per week, 9-5, Monday to Friday, with a salary around £26,300 per year.

You will handle reception duties, filing, patient notes, PAS data entry and general administrative tasks, supporting a busy team while maintaining patient confidentiality and high standards of service.

Qualifications

• Maths GCSE (or equivalent).
• Experience within an office environment.
• Experience involving customer service.
• Experience of a wide range of communication styles.
• Experience of working in a busy/high-pressure environment.
• Previous NHS experience.

Responsibilities

• Receive and direct visitors and relatives in a professional and courteous manner.
• Answer the telephone, convey messages and deal with enquiries.
• Deal with enquiries from medical staff and the public.
• To inform nursing staff as patients arrive and ensure case notes are available and complete.
• Use of the Patient Administration System (PAS) to manage records and appointments.

Skills

Organisation

Multitasking

Prioritisation

IT literacy

Customer service

Teamwork

Education

Maths GCSE (or equivalent)

Tools

PAS

Microsoft Office

Job description

Main area Cancer Services, Administration Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (9-5 Monday - Friday) Job ref 050-AC246-1026W

Employer Betsi Cadwaladr University Health Board Employer type NHS Site Alaw Unit, Ysbyty Gwynedd Town Bangor Salary £26,300 per annum Salary period Yearly Closing 02/11/2026 23:59

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and "Proud to Lead" competence framework.
The organisation is currently undertaking a comprehensive operating model review and change programme to ensure we are best positioned for the future, creating exciting opportunities to shape how we work and deliver for the people of North Wales.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme. We also offer a number of family-friendly benefits, including work-life balance policies.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Job overview

The ability to speak Welsh is essential for this position.

The successful candidate will need to undertake a range of duties including filing, collecting patient case notes, answering the phone, carrying out a variety of duties and supporting the team as necessary. We work in a busy and fast environment that requires a person who has the ability to adapt and work independently.

The post holder must have the ability to work as part of a team to ensure that all relevant communications are carried out in a timely and accurate manner. You would be expected to treat requests and inquiries from patients, carers and colleagues in a confidential and sensitive way, face to face and by telephone.

You must have a good standard of education, good organisational skills and the ability to work as part of the team.

Main duties of the job

• To receive and direct visitors and relatives in a professional and courteous manner at all times.


• Answer the telephone, convey messages and deal with enquiries.


• Deal with enquiries from medical staff and the public


• To inform nursing staff as patients arrive and ensure that patients case notes are available and complete.


• To input correction information and accurately use the Patient Administration System, including:


• Registration screen to check patient details are correct. To amend this when necessary and make sure that the PAS system corresponds with the patients case notes. To request ID sheets and labels.


• Medical Records Tracking screen to assist with the movement of patients case notes around the hospital


• Search and Summary screen to look up patient appointment history


• Use of the outpatient report screen to print off future clinic lists to obtain patient notes from the medical records department.


• Use of the waiting list entry screen to register a patient on the waiting list.


• Use of the outpatient appointment screen to make or arrive patients for clinics


• To make sure correct information is given for outpatients appointments to be made

Working for our organisation

If you relish a challenge, have a passion to help others or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales, has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute and elective hospital services for a population of around 700,000, across North Wales . Join our team and get the support you need, in line with our Organisational Values and "Proud to Lead" competence framework.

Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the "Disability Confident Employer" scheme.

Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form.

Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.

Detailed job description and main responsibilities

You will be able to find a full Job description and Person Specification attached within the supporting documents or.

Qualifications

• Maths GCSE (or equivalent)

Experience

• Experience within an office environment


• Experience involving customer service


• Experience of a wide range of communication styles


• Experience of working in a busy/high-pressure environment


• Previous NHS experience

Skills

• Ability to prioritise workload


• Excellent organisational skills


• Ability to multitask whilst under pressure


• Good level of IT literacy

Knowledge

• Awareness of the importance of confidentiality/Data Protection Act


• Awareness of local/national waiting list management, cancer targets

Personal Qualities

• Ability to work as part of a team


• Ability to work independently


• Ability to remain calm in stressful situations


• Ability to empathise with patients and relatives

Other

• Ability to speak Welsh (level 3)

To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa , unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK . If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.