Clerical Officer

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 12,000 - 15,000; Part time

Job summary

Royal Wolverhampton NHS Trust is seeking a part-time receptionist to join the clerical team at the Deanesly Centre, New Cross Hospital. You will handle patient and staff interactions face-to-face and on the phone, ensuring accurate data input and confidential handling of information.

The role requires good IT skills, including Word, and a flexible approach to meet service demands. Training on in-house systems will be provided to support efficient clinical administration.

Qualifications

• GCSEs or equivalent in English and mathematics.
• Ability to maintain confidentiality of personal health information.
• Strong IT skills and accuracy in data input.

Responsibilities

• Interact with patients and clinical and non-clinical staff face-to-face and by telephone.
• Register patients onto the clinic computer system with accuracy.
• Carry out a range of data input tasks and transactions.
• Maintain strict confidentiality of patient information in line with policy.

Skills

Excellent communication skills

MS Word / MS Office

Education

GCSE English & Maths

Tools

MS Word

Job description

We are looking to recruit a part time receptionist to join our clerical team within the Deanesly Centre at New Cross Hospital.

The role will encompass dealing with patients, clinical and non-clinical staff by face to face and telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met.

As part of the team you will be registering patients onto the clinic computer system whereby accuracy is essential.

Working knowledge of all common computer applications including word is essential, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on 'in house' systems.

You will also require a clear understanding of the concept of confidentiality of personal health information.

The role will encompass dealing with patients, clinical and non-clinical staff by face to face and telephone; subsequently you will require excellent communications skills. A flexible approach to this role is essential to ensure the demands of the service are met. As part of the team you will be registering patients onto the Trust computer system whereby accuracy is essential.

Working knowledge of all common computer applications including word is essential, as you will be required to carry out a wide range of transactions and associated data input. Specialist training will be given on 'in house' systems.

You should have a good standard of general education and have attained qualifications in English & Mathematics e.g. GSCE or equivalent. You will also require a clear understanding of the concept of confidentiality of personal health information.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.