Emergency Services Admin Clerk

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 18,000 - 23,000; Full time

Job summary

Royal Wolverhampton NHS Trust is seeking an enthusiastic and well-motivated administrator to join the Emergency Services Administration Team. You will be trained across clerical duties and responsible for updating patient records, while providing a welcoming service to patients and relatives.

The role requires flexibility to cover shifts including bank holidays, weekends and out-of-hours in a 24-hour service throughout the year, supporting various reception and admin duties within Emergency

Qualifications

• Trained in clerical duties within Emergency Services Directorate.
• Ability to update and maintain patient records accurately.
• Willing to cover in colleague's absence including bank holidays and weekends.
• Support a 24/7 service (365 days).
• Manage administrative procedures and documentation for patient admissions/attendances.

Responsibilities

• Provide efficient and welcoming service to patients and relatives.
• Update and maintain patient hospital records.
• Carry out clerical duties across Emergency Services workflows.
• Cover in colleagues' absence, including short-notice shifts.
• Assist in ED/AMU reception areas as required.
• Contribute to a flexible, patient-centered admin team.

Skills

Excellent communication

Organise workload

Flexible

Job description

We are looking for an enthusiastic, well-motivated person to join the Administration Team in the Emergency Services, providing an efficient and welcoming service to patients and relatives.

Following a Local Induction, you will be trained in each of the below areas to ensure you have the correct tools for undertaking the various clerical duties within the Emergency Services Directorate:

You will be fully trained in all our Administration duties relevant to this role, enabling you to accurately update and maintain patient's hospital records.

Areas within the Services are:

• Emergency Department
• Acute Medical Unit
• ED Main Reception
• AMU Main Reception
• ED Coordinators
• AMU Coordinators
• ED Ambulance Receiving Centre
• AMU Ward
• Same Day Emergency Care Reception

It is essential that you possess excellent communication skills and able to organise your own workload along side supporting colleague for breaks.

The successful applicant will also be required to cover in colleague's absence, even at short notice this will include Bank Holidays, Weekends and Out of hours shifts therefore flexibility is essential as this is 24-hour service 365 days of the year., To undertake various clerical duties associated with the custody and use of Health Records. This to include all administrative procedures and documentation associated with a patient's admission and/or attendance to the Emergency Services.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.