Ward Clerk

The Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Flexible working

Job summary

The Royal Wolverhampton NHS Trust is seeking a Ward Clerk for the Interventional Radiology team in Wolverhampton. This full-time, permanent post involves reception, clerical and administrative duties to support Radiology appointments, using Soliton and the Trust PAS, while maintaining patient confidentiality and delivering a professional service.

The role is Band 2 with a salary of £25,272 per annum. The Trust emphasises flexible working and a supportive work environment within the NHS.

Qualifications

• GCSEs including English language at minimum.
• Computer literate with working knowledge of Microsoft Office.
• Experience in a patient/public focused environment.
• Experience in an NHS environment.

Responsibilities

• Provide reception, clerical and administrative duties to support Interventional Radiology appointments.
• Schedule and amend Radiology appointments using Soliton and the Trust PAS.
• Maintain patient confidentiality and a polite, professional telephone manner.

Skills

Communication

Prioritisation

Customer service

Education

GCSE including English

Tools

Microsoft Office

Job description

Main area Ward Clerk Grade Band 2 Contract Permanent Hours Full time - 37.5 hours per week (May include weekends, bank holidays and evenings)

Employer The Royal Wolverhampton NHS Trust Employer type NHS Site Royal Wolverhampton NHS Trust Town Wolverhampton Salary £25,272 per annum Salary period Yearly Closing 29/09/2026 23:59

Band 2

Job overview

Are you looking to begin your administrative career in healthcare and become part of a forward‑thinking, expanding Radiology service?

Our New Cross Interventional Radiology team plays a vital role in patient care, and as a Ward Clerk you’ll be the friendly, reassuring first point of contact for patients starting their Radiology journey. Your responsibilities will include reception duties, general administration, arranging patient appointments and stock management.

With our department undergoing exciting positive developments, we are committed to growing our team to support increasing service demand.

Main duties of the job

The post holder will be responsible for delivering a full range of reception, clerical and administrative duties to support Interventional Radiology appointments, using both the Radiology Information System (Soliton) and the Trust Patient Administration System. They will provide reception cover, offering an efficient, welcoming and helpful service to all patients attending the unit. Strong communication skills are essential, as the role involves daily liaison with patients, consultants and other hospital staff, both face‑to‑face and over the telephone. The post holder must maintain patient confidentiality at all times and demonstrate a polite, professional telephone manner, ensuring accurate information is recorded within the patient record on Soliton. They will be responsible for monitoring, scheduling and amending Radiology appointments in line with Trust Patient Access Policy. Good knowledge of IT systems such as Word, Excel, email are desirable.

Working for our organisation

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as “Good” by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.

Detailed job description and main responsibilities

Please see the attached Job Description/Person Specification for a full detail of role and main responsibilities.

It is important that your application meets the minimum requirements of the Person Specification, as the Trust will shortlist against these details. Please see the attached Job Description and Person Specification before making your application to ensure that your application demonstrates that you meet the minimum requirements.

Person specification

Personal Statement

• In 200 words or fewer please describe the skills you have for this role

Qualifications

• Educated to GCSE or equivalent attaining a pass in a minimum of 4 subjects including English Language.

Experience

• Computer literate with a working knowledge of Microsoft Office Software.
• Previous experience of working in a similar patient/public focused environment.
• Knowledge and experience of working in an NHS environment.

Skills

• Ability to prioritise workload and work effectively & efficiently unsupervised.
• Excellent communication skills and ability to liaise with patients and colleagues at different levels.

Flexible Working - As a major employer in the Black Country and West Birmingham region we are committed to supporting all employees to achieve a healthy work life balance. We want the Black Country and West Birmingham region to the best place to work and as such will consider all requests to work flexibly taking into account personal and individual circumstances alongside the needs of the service. We encourage all prospective applicants to discuss their individual circumstances with the Recruiting Manager as part of the on-boarding process.
Qualifications - Please be advised that if the post that you are applying for requires any level of qualification (e.g. A-Levels, Degree etc) or Professional Registration (e.g. Nursing and Midwifery Council, General Medical Council etc) you will be required to provide proof as part of the pre-employment process. By submitting your application you are giving the Trust permission to check the qualification certificates provided back to the source provider. Please note that a sample of all applicant’s qualifications will be checked with the educational institution or provider. Furthermore, a sample of all applicants’ qualifications will be checked back to the educational institution or provider to interview letters to further deter fraud.

Visa/Sponsorship Information

In line with UKVI requirements, the Trust is unable to sponsor any applicants for Skilled Woker Visas who do not meet the minimum eligibility requirements including applicable salary thresholds and concessions. Before applying, please ensure that you have the right to work in the UK, or that the role is eligible for sponsorship. For more information, please visit: Health and Care Worker Visa or Skilled Worker Visa .

Employer certification / accreditation badges

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.