Receptionist/Call Handler

Chesterfield Royal Hospital NHS Foundation Trust; Heanor; On-site; GBP 11,000 - 15,000; Part time

Job summary

Chesterfield Royal Hospital NHS Foundation Trust is recruiting a part-time Receptionist/Call Handler for Royal Primary Care in Heanor. The role covers reception and call handling with 21.5 hours per week.

The successful candidate will have GCSE Maths & English, basic IT skills, and experience in a public-facing reception environment, with knowledge of SystmOne.

Qualifications

• GCSE Maths & English grade C or above.
• Basic IT skills.
• Experience of working with the public, preferably in a reception environment.
• Understand basic office procedures with some knowledge of SystmOne.

Responsibilities

• Ensure reception is manned at all times.
• Maintain and monitor the Practice appointments system.
• Process personal and telephone requests for appointments, visits and telephone consultations and direct callers to the appropriate healthcare professional.
• Process and distribute incoming and outgoing mail.
• Take messages and pass on information.
• Filing and retrieving paperwork.
• Process repeat prescriptions according to Practice guidelines.
• Data entry and recording in accordance with Practice procedures.
• Initiate contact with patients and other agencies as required.
• Clear and restock consulting rooms as needed.
• Provide clerical assistance including word processing, diary management and scanning.

Skills

GCSE Maths & English

Basic IT skills

Experience with the public

SystmOne knowledge

Education

GCSE Maths & English or equivalent qualification

ECDL or equivalent

NVQ or equivalent in customer care

Formal training in a public facing environment

GP computer systems knowledge (SystmOne)

Tools

SystmOne

Job description

Go back Chesterfield Royal Hospital NHS Foundation Trust

Receptionist/Call Handler

The closing date is 18 September 2026

An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic part-time Receptionist/Call Heanor area.

The role is working with both the reception and call handling areas.

21.5 hours per week - Part-Time

The successful candidate should have:

• GCSE in Maths & English grade C or above.
• Basic IT skills.
• Experience of working with the public, preferably in a reception environment.
• Understand basic office procedures with some knowledge of SystmOne.

Main duties of the job

• Ensuring reception is manned at all times
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional,
• All reception administration is processed in a timely manner
• Processing and distributing incoming (and outgoing) mail
• Taking messages and passing on information.
• Filing and retrieving paperwork.
• Processing repeat prescriptions in accordance with Practice guidelines.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers.
• Clearing and re-stock consulting rooms as required.
• Providing clerical assistance to Practice and Trust staff as required including word/data processing, filing, photocopying, diary management and scanning.
• Monitoring of stationery and other supplies.
• Dealing with clinical waste (including removal to designated area
• Keeping the reception /office area, noticeboards and leaflet dispensers tidy and free from obstructions and clutter.
• Note sorting scanning and administrative duties for patients and the Practice, dealing with patient tasks and associated paperwork.
• Receiving patient monies according to the cash handling procedure

About us

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and we're on a mission to improve our community's health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you'll have access to training and development opportunities and a whole raft of well-being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You'll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

Job responsibilities

To work within the Administration team with a focus on achieving excellent patient care via the telephone and face to face. The successful candidates main responsibilities will be to manage the Registrations and Prescription management of a busy respite care home. Providing professional and holistic administration support for all patients who are discharged to the home ensuring a smooth and safe transition from hospital to respite to home.

Please see the attached job description for a full breakdown of the duties and responsibilities.

Person Specification

Experience

• Working with the public, call handling
• Understanding of back office functions
• Experience of registering new patients

Skills and Knowledge

• Good team working skills
• Understanding of Subject Access Requests and other types of from patients and / or outside agencies.
• Understanding of referral process for patients from primary to secondary care.
• Able to work independently or as part of a team
• Ability to work independently following verbal or written instructions
• Knowledge of clinical systems ie SystmOne
• Knowledge of appointment process
• Use of SMS systems and email
• Ability to action teams tasks
• Understanding of safeguarding

Qualifications and Training

• GCSE in Maths and English or equivalent qualification.
• ECDL or equivalent
• NVQ or equivalent in customer care
• Formal training in a public facing environment
• Knowledge of GP computer systems, preferably SystmOne

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Chesterfield Royal Hospital NHS Foundation Trust