Ward Clerk

Royal Wolverhampton NHS Trust; Wolverhampton; On-site; GBP 18,000 - 23,000; Full time

Job summary

Royal Wolverhampton NHS Trust is recruiting a Ward Clerk for the New Cross Interventional Radiology team. You will be the first point of contact for patients starting their Radiology journey, handling reception, general administration and appointment scheduling using Soliton and the Trust PAS.

Strong communication with patients, consultants and hospital staff is essential, with a focus on confidentiality, accuracy and professional telephone manners.

Qualifications

• Candidate should demonstrate strong communication and professionalism.
• Experience in healthcare administration is desirable.
• Proficiency with standard IT applications and patient data handling.

Responsibilities

• Deliver reception duties and general administration for the Radiology unit.
• Arrange patient appointments and manage booking changes.
• Monitor and amend Radiology appointments per policy.
• Maintain stock and assist with ward clerical tasks.
• Ensure patient confidentiality and liaise with staff, patients and consultants.

Skills

Excellent communication skills

Strong customer service

IT literacy

Attention to detail

Tools

Soliton RIS

Trust PAS

MS Office

Job description

Are you looking to begin your administrative career in healthcare and become part of a forward-thinking, expanding Radiology service?

Our New Cross Interventional Radiology team plays a vital role in patient care, and as a Ward Clerk you'll be the friendly, reassuring first point of contact for patients starting their Radiology journey. Your responsibilities will include reception duties, general administration, arranging patient appointments and stock management.

With our department undergoing exciting positive developments, we are committed to growing our team to support increasing service demand., The post holder will be responsible for delivering a full range of reception, clerical and administrative duties to support Interventional Radiology appointments, using both the Radiology Information System (Soliton) and the Trust Patient Administration System. They will provide reception cover, offering an efficient, welcoming and helpful service to all patients attending the unit. Strong communication skills are essential, as the role involves daily liaison with patients, consultants and other hospital staff, both face-to-face and over the telephone. The post holder must maintain patient confidentiality at all times and demonstrate a polite, professional telephone manner, ensuring accurate information is recorded within the patient record on Soliton. They will be responsible for monitoring, scheduling and amending Radiology appointments in line with Trust Patient Access Policy. Good knowledge of IT systems such as Word, Excel, email are desirable.

The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services and we are incredibly proud of the diversity of both our staff and the communities we serve. We are building a workforce that can help us to fulfil our values, improve the quality of care for patients, and solve the health care problems of tomorrow. We're passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients.

We are delighted that we have been rated as "Good" by CQC. We have achieved numerous awards; The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020.

The Trust is a supportive working environment committed to creating flexible working arrangements that suit your needs and as such will consider all requests from applicants who wish to work flexibly.